- Created by Karla Kane, last modified on May 10, 2021
NET+ ServiceNow Newsletter
May 2021
In this version of the NET+ ServiceNow Newsletter, learn about the latest updates about ServiceNow offerings including the most recent releases and links to relevant details, comments and feedback from the ServiceNow Advisory Board, as well as best practices in ServiceNow use around the Internet2 Community.
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ServiceNow Updates
Updates from ServiceNow regarding product offerings, including any new release.
Quebec Patch 2 : Released April 1, 2021
Quebec Patch 2 includes 179 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.
Quebec Release Notes
Click here to learn more about Quebec and prepare your upgrade.
Quebec Release: Updated Features & Products
Analytics, Intelligence, and Reporting release notes
Now Intelligence has new and updated features in the Quebec release.
Customer Service Management release notes
Customer Service Management has new and updated features in the Quebec release.
ServiceNow® DevOps product enhancements and updates in the Quebec release.
Field Service Management release notes
ServiceNow® Field Service Management product enhancements and updates in the Quebec release.
Financial Services Operations release notes
Financial Services Operations is new in the Quebec release.
Governance, Risk, and Compliance release notes
ServiceNow® Governance, Risk, and Compliance product enhancements and updates in the Quebec release.
IT Asset Management release notes
IT Asset Management has new and updated features in the Quebec release.
IT Business Management release notes
IT Business Management has new and updated features in the Quebec release.
IT Operations Management release notes
IT Operations Management has new and updated features in the Quebec release.
IT Service Management release notes
IT Service Management has new and updated features in the Quebec release.
ServiceNow® Mobile product enhancements and updates in the Quebec release.
Now Platform administration release notes
Now Platform® administration product enhancements and updates in the Quebec release.
Now Platform App Engine release notes
The Now Platform® App Engine has new and updated features in the Quebec release.
Now Platform capabilities release notes
Now Platform® capabilities enhancements and updates in the Quebec release.
Security Operations release notes
Security Operations has new and updated features in the Quebec release.
Telecommunications Service Management release notes
Telecommunications Service Management is new in the Quebec release.
Paris Release: What’s New & Helpful Links
Safe Workplace Applications
- Employee Readiness Surveys
- Employee Health Screening
- Workplace Safety Management
- Workplace Personal Protective Equipment Inventory Management
- Safe Workplace Dashboard
- COVID-19 Global Health Data Set
- Contact Tracing
- Employee Readiness Core
- Employee Travel Safety
- Health and Safety Testing
- Vaccination Status
Emergency Response Management Applications
Other New Applications
- Vaccine Administration Management
- Hardware Asset Management
- Natural Language Query
- Predictive Intelligence Workbench
- Process Automation Designer
- Upgrade Center
- Workforce Optimization for ITSM
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ServiceNow - EVENTS
Knowledge 2021 - Register Here
Join the ServiceNow community for a flagship digital experience. See how you can grow more resilient businesses and reshape industries with digital workflows.
Featured Speakers - Knowledge 2021
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Upcoming ServiceNow Webinars
Northeastern University returns to campus using Safe Workplace Suite
May 10, 2021 @ 9:30pm (30 min duration)
While many universities opted to move to 100% remote learning for the Fall 2020 semester, Northeastern was determined to open and provide quality student life and hybrid learning experiences that would allow a sense of normalcy for students, faculty, and staff. Central to this effort was quickly testing all of the campus population multiple times per week, daily health screening, testing compliance, and comprehensive contact tracing. ServiceNow Safe Workplace Suite quickly provided this capability within a few weeks and enabled the safe reopening of campus for the entire 2020-2021 academic year.
Speakers
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The Ohio State University: Introducing an employee portal alongside existing solutions
May 11, 2021 @ 12:00pm (30 min duration)
Modern customer interaction is a key goal for the HR Service Delivery model at The Ohio State University (OSU). One challenge was how to deliver an employee portal with high adoption and low confusion when so many other ‘portals’ already existed across the enterprise. In this session, OSU will explain their approach and demonstrate their solution to deploy ServiceNow alongside customer engagement points from IT, Workday, and other business units. The question of what to initiate where will be discussed, including specific examples. They will share their strategy to connect all the options and provide a seamless customer experience with metrics around adoption and satisfaction.
Speakers
ServiceNow Advisory Board Updates
Upcoming Meeting: June 7, 2021
The next ServiceNow Advisory Board Meeting will be held on June 7, 2021. Agenda topics for this meeting include:
- Agenda to be finalized two weeks prior. Please email mbuss@internet2.edu if you have any topics you would like covered.
The agendas for all ServiceNow Advisory Board meetings can be found here.
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May Meeting Recap
The May meeting was held as planned. ServiceNow has updated their business models internally over the past couple of months and as such, discussions were had around what this meant for our program. Wanda presented in detail on the changes as well as an overall presentation. If you are interested in any of these updates, please reach out to netplus@internet2.edu for further details. The Service Advisory Board is also open to any questions as well through the same email address.
The rest of the agenda was made up of announcements.
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NET+ ServiceNow - HELPFUL LINKS
Around the Community
Commentary from I2 ServiceNow users: advice, best practices, feedback.
SNow Higher Education Group - Mailing List
This mailing list is for ServiceNow customers or potential customers who are members of higher education institutions. There are many collaborative resources available for ServiceNow customers, for ITIL/ITSM, and for higher education, but none specifically in the space that crosses all three. In that context Karen Van Dusen (Carnegie Mellon University) and Hillary Rosenfeld (Boston University) maintain this list for anyone who is a ServiceNow customer and in higher education. Topics typically range from ServiceNow implementation and adoption strategies in higher ed to networking planning for events like ServiceNow's Knowledge conferences.
To participate visit (no vendors please): groups.google.com/group/snow-higher-ed
The most recent topics of discussion on this mailing list were:
- May 4th EDUCAUSE CG Virtual ITSM Community Day
- Assistance with Google Search for Public KB and Service Catalog Items
- Service Portal Implementations
- HR Modules for Workers Comp/Disability/Employee Accommodations
- ACH in ServiceNow
Higher Education Collaborative Resources for ITSM (IT Service Management)
itSMF is a not for profit international organization focused on IT Service Management. The Higher Education Community of Interest Group is devoted to discussion, development, and adoption of IT Service Management principles in support of institutions of higher education.
- itSMF USA - Higher Education Community of Interest (CoI)
- LinkedIN Group -> itSMF USA - Higher Ed CoI
- www.itsmfusa.org -> Community -> Community of Interest Groups
- http://www.itsmfusa.org/?commofinterest
- Sign Up at higheredsig@itsmfusa.org
EDUCAUSE is an international organization focused on IT within higher education. Within the organization, there is a constituent group for members interested in IT Service Management:
- EDUCAUSE ITSM CG (Constituent Group)
- www.educause.edu/discuss -- Search "ITSM" -- click "[ITSM]"
- http://sites.google.com/a/educause.edu/educause-wiki-site/itsm
The most recent topics of discussion on this mailing list were:
- Assistance ServiceNow Google Search Console Property Ownership
- Computer User Classification
- E-Book: Updated KPIs Of a Modern Service Desk In 2021
- Educause Community Guidelines Updated - Please review
- Endpoint Management Strategy Advice
Specific Collaborative Resources @ ServiceNow
These are resources presented and run by ServiceNow on and for the community.
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