NET+ ServiceNow Newsletter

December 2020

In this version of the NET+ ServiceNow Newsletter, learn about the latest updates about ServiceNow offerings including the most recent releases and links to relevant details, comments and feedback from the ServiceNow Advisory Board, as well as best practices in ServiceNow use around the Internet2 Community.

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ServiceNow Updates

Updates from ServiceNow regarding product offerings, including any new release.



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ServiceNow - EVENTS

A complete listing of upcoming ServiceNow events, live demos and webinars can be found here.

Upcoming ServiceNow Webinars


  • University of San Francisco reduced incidents by 10% and revitalized IT services with self-help and automation


  • 10x growth in 18 months—University of South Carolina’s Knowledge Management journey




ServiceNow Advisory Board Updates




Upcoming Meeting: January 4, 2021


The next ServiceNow Advisory Board Meeting will be held on January 4, 2021. Agenda topics for this meeting include:

  • Roll Call
  • Review of 2020 Goals
  • Discussion of 2021 Goals
  • Review of Institutional Profile Survey Results from AB



The agendas for all ServiceNow Advisory Board meetings can be found here.

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December Meeting Recap


December brought the last meeting of the calendar year.  Yet, it was not a time to slow down and reflect.  Instead, it was a time to press forward with making sure the program continues to meet the needs of the community.  First off was a discussion on accessibility.  The result of which will be a concerted effort by participants who have a passion in this area.  A sub group will be formed with a charge from the Board to work on this area.  Details will be forthcoming once the charge has been finalized.  Second up was a discussion on the higher education roadmap with regards to the platform.  The Board worked with ServiceNow on areas in which ServiceNow could expand with specific regards to higher education needs.  The meeting was concluded on time.

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NET+ ServiceNow Program Update


We welcome the newest participants in the NET+ ServiceNow Program:

  • Johns Hopkins University Applied Physics Laboratory
  • Massachusetts Institute of Technology Physics Laboratory
  • Smithsonian Institution
  • University of Wisconsin - Whitewater
  • University System Of Georgia
  • University of California - Office Of The Provost
  • University of Southern California Marshall School Of Business
  • Utah State University
  • University of Wisconsin Health
  • Valley Medical Center - University of Washington
  • Virginia Polytechnic Institute And State University
  • Wake Forest University Baptist Medical Center
  • Waukesha County Technical College
  • Wentworth Institute Of Technology Inc
  • Wesleyan University
  • Wright State University
  • Yale University
  • Yeshiva University








Around the Community

Commentary from I2 ServiceNow users: advice, best practices, feedback.

 

SNow Higher Education Group - Mailing List

This mailing list is for ServiceNow customers or potential customers who are members of higher education institutions. There are many collaborative resources available for ServiceNow customers, for ITIL/ITSM, and for higher education, but none specifically in the space that crosses all three. In that context Karen Van Dusen (Carnegie Mellon University) and Hillary Rosenfeld (Boston University) maintain this list for anyone who is a ServiceNow customer and in higher education. Topics typically range from ServiceNow implementation and adoption strategies in higher ed to networking planning for events like ServiceNow's Knowledge conferences.

To participate visit (no vendors please): groups.google.com/group/snow-higher-ed

The most recent topics of discussion on this mailing list were:

  • Webinar Announcement: Essence of ITIL Change Management and Intro to DevOps
  • Event reminder - Service Catalog Panel Discussion: From Paper to Practice
  • Idea intake from university community - ServiceNow Idea Application
  • ServiceNow Virtual Agent
  • Epic with ServiceNow


Higher Education Collaborative Resources for ITSM (IT Service Management)


 itSMF is a not for profit international organization focused on IT Service Management. The Higher Education Community of Interest Group is devoted to discussion, development, and adoption of IT Service Management principles in support of institutions of higher education.

EDUCAUSE is an international organization focused on IT within higher education.  Within the organization, there is a constituent group for members interested in IT Service Management:


The most recent topics of discussion on this mailing list were:

  • Change and ERP Systems
  • CMDB in TeamDynamix
  • ITSM Events in 2021
  • FINAL REMINDER-Webinar Announcement-Session 101: Essence of ITIL Change Management and Intro to DevOps
  • Session 101: ITIL Change enablement and Intro to DevOps recording now available



Specific Collaborative Resources @ ServiceNow

These are resources presented and run by ServiceNow on and for the community.



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