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- If a notification group is defined in the corresponding Enrollment Flow, members of the group will receive Notifications requiring acknowledgment regarding the status change.
- If a Petition changes status to Pending Approval, a Notification requiring resolution will be sent to those with the ability to approve the petition. This is (1) the approval group, if defined for the corresponding Enrollment Flow, OR (2) the group of CO Administrators AND, if the Petition was attached to a COU, the group of COU Administrators for that COU. Once anyone approves or denies the petition, the Notification is resolved.
- If a Petition is approved and the corresponding Enrollment Flow is configured to notify on approval, a Notification requiring acknowledgment will be generated to the Enrollee. (Email verification/confirmation is handled via a separate process.)
- If a Petition is approved and the corresponding Enrollment Flow is configured to notify on finalize, a Notification requiring acknowledgment will be generated to the Enrollee. This notification happens after identifier assignment and provisioning. Currently, this notification only happens if the petition is approved, but this is subject to change in a future release.
Provisioning
- If a provisioner fails to execute successfully, under most circumstances a Notification requiring resolution will be generated and sent to the CO Administrators. Generally speaking, only CO Administrators have the ability to correct problems that cause provisioners to fail. Once the provisioner executes successfully, the Notification is resolved. (No notification will be sent under very limited circumstances that mostly apply to developing and configuring new provisioners.)
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