How do I register? / I'm having problems registering.
Refer to the Registration Guide and other FAQs below.
If you are still having difficulty , please email collaboration-support@internet2.edu and include details about how you are trying to register and what issue you are encountering.
I created an Internet2 Guest account, but i'm still being asking me to register an account or i'm having trouble logging in.
The creation of the Internet2 guest account is currently independent of the Identity Services registration process. After you create the account you still need to go through registration as normal.
When using the Internet2 guest account, you will always choose the 'Internet 2 Guest' option on the discovery service (which is available in the drop down menu and as the second link in option 2).
What if I cannot find my home organization on the list of Identity Providers?
This means that your organization is not in the InCommon Federation. You can look up your home organization here to see what its current status is. It will need to have the 'Federation' tag.
You can learn more about joining the InCommon Federation here.
When your home organization is not available, you can choose to register using a Gmail account or an Internet2 Guest account. See the Registration Guide for more details.
When I log in with my home organization, I immediately receive an error.
Your home organization needs to be configured properly to share information with our systems. You can have your Identity Provider Operators refer to our guide for more information.
If you don't know who your operators are, please contact your local help desk and provide them this information.
When trying to log into Federation Manager, I receive "Invalid Username or password".
The Federation Manager login page has two sections; "Site Administrator Login" and "eduroam/IAM Login".
If you have registered an account and completed the Federation Manager Invite process, you will be choosing the "eduroam/IAM Login" login option.
This will take you to the discovery service where you will choose your Identity Provider in order to authenticate.
When trying to log into Federation Manager, I receive the following error message about not being registered:
The identifier <example@eg.com> is not registered. If your request for enrollment is still being processed, you will not be able to login until it is approved. Please contact an administrator for assistance.
This indicates that you have Registered your account with Internet2, but that account has not been linked with the Federation Manager.
Check to see if you received an email invitation from Federation team with the subject line "Invitation to Enroll". If it came in the last 7 days, you should be able to click the enrollment link and go through authentication to complete the link.
If you have not received one of those emails in the last 7 days, you can contact help@incommon.org for assistance. Once you receive a new invite, you can follow the guidance listed on Slide 23 of the 'expanded instructions' found on the Registration Guide.