General Information
How do I register? / I'm having problems registering.
If you are logging into a supported Internet2 service, it will automatically route new users into identity registration.
For more information refer to the Registration Guide and other FAQs below.
What if I cannot find my home organization on the list of Institutions?
This likely means that your organization is not in a supported Federation such as InCommon. You may want to try different spellings just in case it's listed in an unexpected way.
You can try to look up your home organization here to see what its InCommon Federation status is.
You can learn more about your organization joining the InCommon Federation here.
When your home organization is not an available option, you can choose to register using a Gmail account or an Internet2 Guest account. See the Registration Guide for more details.
If your organization is in the InCommon Federation and still not showing up on the list of Identity Providers, Have your organization IT (Identity Provider operators) email help@incommon.org.
NOTE: If you register a Google or Internet2 Guest account, you will select that respective login option each time you log in, as opposed to selecting your home institution.
When I log in with my home organization, I immediately receive an error.
(For example: "opensaml::FatalProfileException")
Your home organization must be appropriately configured to share information with Internet2 systems. You can report this issue to your organization's IT (Identity Provider operators) and tell them to refer to our technical guide for more details. If you can't log in with your home organization, you may choose to proceed with a Google or Internet2 guest account instead.
For Federation Manager
When trying to log into Federation Manager, I receive "Invalid Username or password".
The Federation Manager login page has two sections; "Site Administrator Login" and "IAM Login".
If you have registered an account and completed the Federation Manager Invite process, you should be choosing the "IAM Login" option.
This will take you to the discovery service where you will choose your Identity Provider in order to authenticate.
NOTE: If you register a Google or Internet2 Guest account, you will select that respective login option each time you log in, as opposed to selecting your home institution.
When trying to log into Federation Manager, I receive "Your account linking has not yet been completed, please use the enrollment URL from your invitation to complete the process".
Check if you have received an email invitation with the subject line "Enroll with the Internet2 Federation Manager". If it came in the last seven days, you should be able to click the enrollment link and go through authentication to complete the link. If you have not received one of those emails in the last seven days, you can contact help@incommon.org for assistance.
Site Admins:
From the left side panel, InCommon Federation Site Administrator, log into the Federation Manager using your existing username and password. Once you log in, you will see a banner on the top of your screen with a “Resend Internet2 IAM Platform enrollment email” button. Clicking this will send a fresh token valid for 7 days to your email address on record. If this does not resolve your issue or you have questions, please contact help@incommon.org for further assistance.
How do I change the log in (identity) I use for federation manager?
During federation manager enrollment, you are invited to link with a federated identity, Google account, or as an Internet2 Guest. In the event that you need to change from your original selection, you are able to request assistance on resetting your FM Enrollment . Please contact. help@incommon.org and our support staff will issue a new invitation to your email address on record.
As a Site Admin I recently made changes to my Identity Provider (IdP) and now I can’t log into the Federation Manager.
Changes you make to your IdP that are submitted for publication are published Monday-Friday at approximately 3:00 ET. In the event that you find that the changes to your IdP have subsequently resulted in you being unable to log into the Federation Manager, you’ll need assistance associating your user record to an alternate identity (Google or Internet2 Guest). Please contact help@incommon.org and our support staff will issue a new invitation to your email address on record.
For Internet2 Events
I'm stuck signing up for an Internet2 event because my discount code isn't working.
This can happen from providing the wrong code. Make sure the discount code is one that was specifically sent from the Internet2 Events team.
Sometimes people accidentally use the email verification code that was emailed to them for identity registration.
If you need assistance, contact meetingregistration@internet2.edu.
Still need help?
I couldn't find an answer to my question and still need help.
Contact collaboration-support@internet2.edu for further assistance. Please include thorough details so we can assist.