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If both identities have been used, it may be necessary to merge them.
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Error Messages
Could not automatically relink Org Identity due to another existing CO Person record
If a Petition is created and an authenticated identifier is collected (via Require Authentication) that matches an identifier attached to an existing Org Identity, Registry will attempt to merge the new Petition identities with the already existing Identity. However, it can only do this if the Org Identity is not already attached to a different CO Person within the same CO. (An Org Identity can only be attached to a single CO Person identity within a given CO.)
Manual intervention is required to determine what happened. (Examine the Petition and associated person records.) For example, the problem could be a duplicate enrollment, or it could be that someone forgot to logout of their browser (and so the Petition attached to the wrong identity).
Mislinked Enrollments
Mislinked Enrollments occur when a new Organizational Identity, CO Person, or CO Person Role is incorrectly attached to (or does not correctly attach to) an existing CO Person or Organizational Identity.
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