Workflow can be implemented in a variety of ways. Does your institution use (check all that apply):
Internal workflow: A workflow solution provided inside an existing application. For example: Hiring workflow built into your HR system.
Workflow as a service: A general purpose workflow solution designed to support many business processes. For example: A general purpose document routing and approval tool.
A workflow dashboard that summarizes a user's workflows in different systems. For example: A web portal that collects the user's "to do" items across different systems.
A general purpose workflow solution that also integrates with other systems. For example: A workflow solution that can read from or update a core business system as part of a workflow step.
Please indicate if your institution uses workflow in the following areas. Note: This question will be in the form of a grid -- see example at the end of this page. For each item the user may select: manual process; internal workflow; workflow as a service; or don't know.## Human Resources
Onboarding of new hires
Leave requests, timesheets
Off-boarding employees
Retirement processing
Wage and compensation
other...
Financial Services
Purchase requests
Reimbursements
Travel expense approval
other...
Research Administration
Grant submission
IRB administration
other...
Student Systems
Admissions
Course catalog
Scheduling
Grading
other...
Course Management
Tests, assignments
eReserves
Grading
other...
Access Management
ERPs
Secondary administrative systems
Collaboration services
other...
Academic Administration
Tenure and promotion
Effort reporting
Portfolio management
other...
Facilities Management
Maintenance
Construction and renovation
HVAC
Space planning
other...
Content Management
Web publishing
other...
Please list any other important current uses of workflow not captured in the previous question:
(free text)
Do you have future plans for use of workflow that you would like to share?
(free text)
Please name any specific workflow tools/products you are using:
(free text)
Were your workflows developed by (check all that apply):
Business users (with appropriate training)
IT staff
External resources
Do you consider your institution's uses of workflow:
Not as beneficial as expected
Provided the expected benefits
Provided even greater benefits than expected
It's a mixed bag
May we contact you for further conversation about your institution's uses of workflow? If yes, please provide: