You first need to select your institution. If your institution does not appear in the pull-down list, it means that it they are likely not participants in InCommon and you will need to contact the appropriate office at your institution to become participants. Please do not contact InCommon or Internet2 as we have no ability to solve this problem, nor do we offer guest accounts to individuals. In this example, we have selected “Internet2” as the InCommon member who will authenticate this transaction.
After selecting your institution, you will be directed to a login screen similar to that shown here; the particular appearance of this screen will depend on your institution, as you are actually logging in to your home institution and who will redirect you back to the FileSender service.
After logging in to your home institution, you will be shown this screen. If you see an error message, it may be that your home institution does not provide both user name and e-mail address, and you will need to contact your home institution for assistance with the information provided in the error message.
In the To field, enter the e-mail address(es) of those whom you want FileSender to notify that the file is available for them to retrieve. Subject and Message are optional fields. The Expiry date is the date you want FileSender to automatically delete the file from the service. This will occur whether the specified recipients have retrieved the file or not, and cannot be set to more than two weeks in the future. It may however, be set to a shorter interval.
You must also accept the terms and conditions for using this service by clicking the appropriate box. You can show the terms and conditions at that time, and they are also linked at the end of this guide.
The recipient of the email will be sent a message including a unique url that can be used to pick up the file from FileSender.
After filling in all required fields and accepting the terms and conditions for using this service, the Send button appears. When you click Send, the process of uploading the file to the service begins.
The upload time required depends on the size of the file and the network connection speed of your workstation. When the upload is completed, you will receive a confirmation message.
Shortly after the file is successfully upload, the recipient(s) of the file will receive an e-mail message. When they click on the Download link they will begin downloading the file to their workstations:
The file will remain on the FileSender service until the Valid until (Expiry) date, or two weeks, whichever is shorter, at which point it will be automatically deleted.
The FileSender service is monitored for availability, but if you are having trouble accessing the service, please send an email to Filesender-support@Internet2.edu.