Welcome to the NET+ ServiceNow Program!

The Internet2 NET+ ServiceNow Program is open to all Internet2 Higher Education members, research-related Internet2 Affiliate members, or non-members that would fall into either the Higher Education or Affiliate member categories. This wiki page provides an overview on how to make the most of your program participation by sharing details on service documentation, upcoming events, latest Service Advisory Group news, and other community resources. 

If you are looking for further details on how to join the program, add products, or adopt the latest version of the NET+ Customer Agreement, please email netplus@internet2.edu for next steps. 


📚 Service Documentation & Resources

Service Documentation

Resources

Send Feedback or Submit a Feature Request:

The NET+ ServiceNow Program Manager reviews and prioritizes community feature requests on a quarterly basis and submits them to ServiceNow product leadership. Feature requests may be submitted using this form

Service Advisory Group

Service Advisory Group 

Information

  • *Chair*: Terry Fernandez, American University
  • *Board Size*: 10 institutions, 2 from each
  • SAG Overview

Email:  servicenow-advisory-board@internet2.edu


If you're interested in getting involved in one of the above groups, please email netplus@internet2.edu. 

✉️ Get In Touch

NET+ ServiceNow Program Manager: Quyen Vaillant qvaillant@internet2.edu

  • For inquiries to the NET+ Program Manager, Service Advisory Group, the Service Management team, or any subscribing peer institutions, please reach out to netplus@internet2.edu.
  • Service Provider: TBD


New to the NET+ ServiceNow program?
Reach out to get started! 



Latest Program Activities & Updates

News & Updates

Service Events 

Updates

Program Newsletters

NET+ ServiceNow Program newsletters are issued quarterly and emailed to all Program Subscribers. Newsletters include updates from the Community, Advisory Group, ServiceNow, NET+, and beyond. Missed the latest issue? Reach out to us and we'll forward one your way. Please also send us an email to get on the mailing list and ensure you receive newsletters going forward.

Program Events

Upcoming Events 


  • Speakers:
    • TBD
  • Registration/Join Link: Coming Soon
  • Recording Link: 

In this session, you'll get a practical overview of how integrating DocuSign with ServiceNow can streamline digital workflows, automate approvals, and improve efficiency across your organization.

  •  Speakers:
    • TBD
  • Registration/Join Link: Coming Soon
  • Recording Link: 

Past Events

Join us for a discussion on ServiceNow Impact and its role in helping higher education institutions maximize their platform investment. Experts from ServiceNow and Wesleyan University will share insights on key features, practical applications, and lessons learned from working with peer institutions. This session is designed for IT leaders, business owners, and administrators seeking a deeper understanding of how Impact can support their goals.

  •  Speakers:
    • Karen Warren, Associate VP for Information Technology, Wesleyan University

    • Wanda Burgamy, Strategic Outcomes Manager, ServiceNow

  • Registration/Join Link: Registration Closed
  • Recording Link: 

Join us for a day of discussions on key trends and opportunities in higher education. The Summit takes place on Monday, just before the main Knowledge conference begins on Tuesday.

  • Speakers:
    • Briana Loftin, ServiceNow Executive Enterprise Architect

    • Wanda Burgamy, ServiceNow Strategic Outcomes Manager, EDU

  • Recording Link: Coming Soon
  • Speakers:
    • Alaina Beaver - ServiceNow
  • Recording Link: View Recording - Passcode: 5mBVwb=n

Copy and Paste any past events here

  • Speakers:
    • Notre Dame University - Jack O'Brien
    • ServiceNow
  • Recording Link: View Recording - Passcode: 5mBVwb=n
  • Speakers:
    • American University - Terry Fernandez
    • Western Governors University - Tina Watson

    • ServiceNow - Tim Raymond

  • Recording Link: View Recording
  • Speakers: 
    • Vladimir Labar - University of Maryland, College Park
    • Karen Warren - Wesleyan University

    • Christina Lago - Yale University

  • Recording Link: View Recording




Program Benefits

Program Benefits

If you are interested in learning about the benefits of the NET+ ServiceNow program, please check out our website (ServiceNow)

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