This page dicusses potential benefits of workflow and types of problems workflow solutions are meant to address.

Potential benefits

• Better definition of business processes
  • Encourages the organization to make complex business processes defined and reproducible
  • Encourages the organization to define business process ownership, roles, and business rules
  • Ability to understand the capabilities of organization; business processes represent what services you are capable of delivering
• Improved execution of each business process
  • Data can be keyed once and carried through a workflow
  • Authorized users can monitor the status of each workflow
  • If a participant is unavailable, the workflow engine can re-route work to another user
  • Some decisions can be automated
  • More easily break business processes into parallel steps, coordinated by the workflow engine (not limited by paper forms)
• Improved management of business processes
  • Ability to gather metrics on execution of workflows
  • Ability to audit and trace workflows (improve accountability)

Problem statements

Members have contributed the following examples of problems to be solved using workflow:

To add another example, create a new page and add the label "problem_statement" to your page.