note: for all of these processes there may be an IT owner as well as a business owner.

Manage curriculum

• Manage market analysis (deciding on programs/courses based on market needs eg internationalization)
• Manage workflows and approvals
• Manage programs, courses, degree/certification requirements, prerequisites, corequisites
• Manage academic calendar
• Manage publications (Print, web)
• Manage archiving
• Manage institutional/professional competencies
• Manage external relationships (e.g., accreditation, articulation)
• Manage course/material evaluation
• Manage credentials and credential approval

Information
Course catalogue (courses and programs) P
Course evaluations (C)
Academic Calendar (P)
Market analytics (C)
Transcripts/Degree (P)
Academic rules and policies (P)
Competencies (P/C)
Articulation Agreements (P)
Accreditor Info ( C )
Organizational/Academic Hierarchy (P)

Manage Faculty Appointments

• Manage teaching loads (contact hours)
• Manage competencies and training (including training on instructional tools)
• Manage scheduling
• Manage reviews (student evaluations, peer evaluations)
• Manage tenure reviews, promotion (HR resources management may be a leveraged enterprise capability)

Information
Competencies ( C )
Job classifications (P+C)
Instructor profile ( C ) (e.g., CV) (includes evidence of training)
Reviews (Peer and student) (C+P)
Schedule ( C )

Manage enrollments

• Manage admissions (direct entry into programs from outside)
• Manage program enrollment (academic career: majors, minors)
• Manage course registrations
• Managing registration controls
• Waitlisting

Information
Student Academic Career ( C )
Academic rules (pre-reqs, degree rules etc) ( C )
Student Identifier ( C )
Enrollment record ( P )
External transcript ( C )
Internal transcript (P)
Waitlist ( P )
Enrollment controls (P)

Scheduling

• Schedule classes
• Schedule resources
• Schedule instructors and support (TA)
• Schedule learning contexts (classroom, etc.)*
• Managing educational technologies (including synchronizing enrollment data)
• Optimize resource usage
• Publish schedule

Information
Physical Facilities inventory ( C ) (buildings, labs, lecture halls)
Academic calendar ( C )
Instructor catalog ( C )
Schedule of classes ( P )
Standard meeting patterns ( C )
Catalog of educational technologies ( C )

Manage evaluations

• Grade collection
• Assess and publish progression (through program)
• Manage external evaluations (coop, work-study)
• Manage degree audit

Information
Outcomes (grades) ( C )
Student degree plan ( C )
Academic policy ( C )
Transcript (P)

Manage credentialing

• Degree audit (has student completed requirements)
• Manage convocation
• Evidencing of credentials (printing, badging etc)

Information
Degree rules (not restricted to traditional degrees...could be 5 sections of MOOC) ( C )
Transcript ( C )
Student degree plan ( C )
Academic policy ( C )
Credential ( P )
Completion analytics ( P )

Manage IP around instructional materials (do we keep this?)

Commercialization of instructional products (eg LMS, tools, OCW)