- Created by Karla Kane on Aug 02, 2021
NET+ ServiceNow Newsletter
August 2021
In this version of the NET+ ServiceNow Newsletter, learn about the latest updates about ServiceNow offerings including the most recent releases and links to relevant details, comments and feedback from the ServiceNow Advisory Board, as well as best practices in ServiceNow use around the Internet2 Community.
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ServiceNow Updates
Updates from ServiceNow regarding product offerings, including any new release.
Rome Release Early Availability: Jul 22, 2021
What’s New with the Rome release (click topic to learn more):
Multilingual Language Model Management
Software Asset Management Workspace
Agent Client Collector for Visibility
Quebec Patch 6 : Released July 22, 2021
Quebec Patch 6 includes 95 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.
What’s New - Quebec Release
Domain Separated Tables
See at a glance which tables are domain-separated in your instance.
Domain Override Viewer
See and manage all your process overrides at once across the entire instance.
IntegrationHub Remote Process Sync
When integrations require the transform and mapping of data across different tables between two instances, ServiceNow remote system administrators can now use generic record management actions to integrate any two tables. See also the IntegrationHub Release Notes.
Subscription Management Domain Specific Reporting
System administrators with a new dashboard can enable program and account management with greater detail on license and subscription unit consumption, making cost recovery easier.
ITOM: Global MID-Server for Cloud Provisioning and Governance (CPG)
Service providers can provision a single MID-server to handle certain cloud actions in CPG without having to managing multiple, discrete MID-servers. See also the ITOM Optimization release notes.
Platform User Interface (UI) Builder
With the UI Builder with domain separation, support system administrators and delegated developers can build modern user interfaces and actions in a visual design studio without costly customizations. See also the UI Builder release notes.
Quebec Release Notes
Click here to learn more about Quebec and prepare your upgrade.
Quebec Release: Updated Features & Products
Analytics, Intelligence, and Reporting release notes
Now Intelligence has new and updated features in the Quebec release.
Customer Service Management release notes
Customer Service Management has new and updated features in the Quebec release.
ServiceNow® DevOps product enhancements and updates in the Quebec release.
Field Service Management release notes
ServiceNow® Field Service Management product enhancements and updates in the Quebec release.
Financial Services Operations release notes
Financial Services Operations is new in the Quebec release.
Governance, Risk, and Compliance release notes
ServiceNow® Governance, Risk, and Compliance product enhancements and updates in the Quebec release.
IT Asset Management release notes
IT Asset Management has new and updated features in the Quebec release.
IT Business Management release notes
IT Business Management has new and updated features in the Quebec release.
IT Operations Management release notes
IT Operations Management has new and updated features in the Quebec release.
IT Service Management release notes
IT Service Management has new and updated features in the Quebec release.
ServiceNow® Mobile product enhancements and updates in the Quebec release.
Now Platform administration release notes
Now Platform® administration product enhancements and updates in the Quebec release.
Now Platform App Engine release notes
The Now Platform® App Engine has new and updated features in the Quebec release.
Now Platform capabilities release notes
Now Platform® capabilities enhancements and updates in the Quebec release.
Security Operations release notes
Security Operations has new and updated features in the Quebec release.
Telecommunications Service Management release notes
Telecommunications Service Management is new in the Quebec release.
Paris Release: What’s New & Helpful Links
Safe Workplace Applications
- Employee Readiness Surveys
- Employee Health Screening
- Workplace Safety Management
- Workplace Personal Protective Equipment Inventory Management
- Safe Workplace Dashboard
- COVID-19 Global Health Data Set
- Contact Tracing
- Employee Readiness Core
- Employee Travel Safety
- Health and Safety Testing
- Vaccination Status
Emergency Response Management Applications
Other New Applications
- Vaccine Administration Management
- Hardware Asset Management
- Natural Language Query
- Predictive Intelligence Workbench
- Process Automation Designer
- Upgrade Center
- Workforce Optimization for ITSM
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ServiceNow - EVENTS
Go Inside Knowledge 2021
Take a peek at the depth and variety of Knowledge 2021 interactive sessions, industry experts and workflow insights. Now available on demand.
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ServiceNow HigherEd - Stories
Increased Overall Engagement
Australian Catholic University eliminated soiled, manual processes.
ServiceNow Advisory Board Updates
Upcoming Meeting: September 6th, 2021
The next ServiceNow Advisory Board Meeting will be held on September 6, 2021. Items discussed at our last meeting (June) included:
- ServiceNow Product Input Opportunity
- Institutional Profile Review
- Accessibility Working Group Charter Finalization
- I2Online Webinar Discussion
- Slide distribution from previous meeting
The August meeting agenda will be finalized two weeks prior. Please email mbuss@internet2.edu if you have any topics you would like to be covered. The agendas for all ServiceNow Advisory Board meetings can be found here.
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August Meeting Recap
An Update on the ServiceNow Business Model
To start off the meeting, Wanda Burgamy (ServiceNow) gave an update on the recent Rome release of the Now Platform. This product has come a long way since the original Aspen release in 2013! The IT Service Management Enterprise and Customer Service Management Enterprise are important new additions. There will be further updates to come throughout the fall related to the Rome release.
Accessibility Discussion
The time has come to update our accessibility language with ServiceNow. I2 ServiceNow Advisory Board institutions are invited to collaborate on this initiative in cooperation with their attorneys. If you are interested in contributing to this initiative, please reach out to Matthew Buss (mbuss@internet2.edu) by August 13th.
Thank you to all who participated for your insightful feedback, ideas, and discussion! Should you have any questions or want further information around the work being done by the NET+ ServiceNow Advisory Board, please don’t hesitate to visit us at https://spaces.at.internet2.edu/pages/viewpage.action?pageId=166660230 or contact us at netplus@internet2.edu and we will be happy to respond.
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NET+ ServiceNow - HELPFUL LINKS
Around the Community
Commentary from I2 ServiceNow users: advice, best practices, feedback.
SNow Higher Education Group - Mailing List
This mailing list is for ServiceNow customers or potential customers who are members of higher education institutions. There are many collaborative resources available for ServiceNow customers, for ITIL/ITSM, and for higher education, but none specifically in the space that crosses all three. In that context Karen Van Dusen (Carnegie Mellon University) and Hillary Rosenfeld (Boston University) maintain this list for anyone who is a ServiceNow customer and in higher education. Topics typically range from ServiceNow implementation and adoption strategies in higher ed to networking planning for events like ServiceNow's Knowledge conferences.
To participate visit (no vendors please): groups.google.com/group/snow-higher-ed
The most recent topics of discussion on this mailing list were:
- ServiceNow Governance across functions at the University
- ITBM Usage
- JIRA/ServiceNow Integration
- Handling guest in ServiceNow with the OOB Survey
- Inconsistent Chat Notifications for Live Agent
Higher Education Collaborative Resources for ITSM (IT Service Management)
itSMF is a not for profit international organization focused on IT Service Management. The Higher Education Community of Interest Group is devoted to discussion, development, and adoption of IT Service Management principles in support of institutions of higher education.
- itSMF USA - Higher Education Community of Interest (CoI)
- LinkedIN Group -> itSMF USA - Higher Ed CoI
- www.itsmfusa.org -> Community -> Community of Interest Groups
- http://www.itsmfusa.org/?commofinterest
- Sign Up at higheredsig@itsmfusa.org
EDUCAUSE is an international organization focused on IT within higher education. Within the organization, there is a constituent group for members interested in IT Service Management:
- EDUCAUSE ITSM CG (Constituent Group)
- www.educause.edu/discuss -- Search "ITSM" -- click "[ITSM]"
- http://sites.google.com/a/educause.edu/educause-wiki-site/itsm
The most recent topics of discussion on this mailing list were:
- Cultivating Advocacy Workshop - Monday 7/26 1pm
- July Higher Education BRM Community Quarterly Engagement Recording is Available
- ITSM governance
- ITSM Options
- Problem Management
Specific Collaborative Resources @ ServiceNow
These are resources presented and run by ServiceNow on and for the community.
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