NET+ ServiceNow Newsletter
April 2021
In this version of the NET+ ServiceNow Newsletter, learn about the latest updates about ServiceNow offerings including the most recent releases and links to relevant details, comments and feedback from the ServiceNow Advisory Board, as well as best practices in ServiceNow use around the Internet2 Community.
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ServiceNow Updates
Updates from ServiceNow regarding product offerings, including any new release.
Quebec Release Highlights
Quebec Release Notes
Click here to learn more about Quebec and prepare your upgrade.
Quebec Release: Updated Features & Products
Analytics, Intelligence, and Reporting release notes
Now Intelligence has new and updated features in the Quebec release.
Customer Service Management release notes
Customer Service Management has new and updated features in the Quebec release.
ServiceNow® DevOps product enhancements and updates in the Quebec release.
Field Service Management release notes
ServiceNow® Field Service Management product enhancements and updates in the Quebec release.
Financial Services Operations release notes
Financial Services Operations is new in the Quebec release.
Governance, Risk, and Compliance release notes
ServiceNow® Governance, Risk, and Compliance product enhancements and updates in the Quebec release.
IT Asset Management release notes
IT Asset Management has new and updated features in the Quebec release.
IT Business Management release notes
IT Business Management has new and updated features in the Quebec release.
IT Operations Management release notes
IT Operations Management has new and updated features in the Quebec release.
IT Service Management release notes
IT Service Management has new and updated features in the Quebec release.
ServiceNow® Mobile product enhancements and updates in the Quebec release.
Now Platform administration release notes
Now Platform® administration product enhancements and updates in the Quebec release.
Now Platform App Engine release notes
The Now Platform® App Engine has new and updated features in the Quebec release.
Now Platform capabilities release notes
Now Platform® capabilities enhancements and updates in the Quebec release.
Security Operations release notes
Security Operations has new and updated features in the Quebec release.
Telecommunications Service Management release notes
Telecommunications Service Management is new in the Quebec release.
Paris Release: What’s New & Helpful Links
Safe Workplace Applications
- Employee Readiness Surveys
- Employee Health Screening
- Workplace Safety Management
- Workplace Personal Protective Equipment Inventory Management
- Safe Workplace Dashboard
- COVID-19 Global Health Data Set
- Contact Tracing
- Employee Readiness Core
- Employee Travel Safety
- Health and Safety Testing
- Vaccination Status
Emergency Response Management Applications
Other New Applications
- Vaccine Administration Management
- Hardware Asset Management
- Natural Language Query
- Predictive Intelligence Workbench
- Process Automation Designer
- Upgrade Center
- Workforce Optimization for ITSM
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ServiceNow - EVENTS
A complete listing of upcoming ServiceNow events, live demos and webinars can be found here.
Upcoming ServiceNow Webinars
There are currently no new ServiceNow higher education webinars scheduled. Please send us an email at netplus@internet2.edu with webinar topics you would like to see posted!
ServiceNow Advisory Board Updates
Upcoming Meeting: May 3, 2021
The next ServiceNow Advisory Board Meeting will be held on May 3, 2021. Agenda topics for this meeting include:
- Updated Quebec Business Model Review
- Final Review: Accessibility Group Charter
- Accessibility Addendum Update
- Update on Refreshing the Agreement
The agendas for all ServiceNow Advisory Board meetings can be found here. Please note; the agenda for the March meeting was repurposed for newly released business models based on the Quebec release and the agenda for April looks strangely similar to the previous month’s agenda.
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April Meeting Recap
The April meeting was postponed one week in order to have documentation available for review. The majority of the meeting revolved around implementing a new project called Institutional Profiles which would add additional value to the subscribers of the program in allowing them to publish out their own Institutional Profiles, review other Institutional Profiles, and run reports on community data. The Institutional Profiles were implemented for five of the Service Advisory Board members and reviewed by the Board. Additional data points are now being added based on feedback gathered. Once we are in a position to release these profiles, we will be contacting institutions for their input.
The rest of the agenda was made up of announcements of which we have exciting news to share. We will be setting up quarterly town hall events around accessibility within the platform and services offered. More details on this will be made available once we have more information to share. Thank you.
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NET+ ServiceNow - HELPFUL LINKS
Around the Community
Commentary from I2 ServiceNow users: advice, best practices, feedback.
SNow Higher Education Group - Mailing List
This mailing list is for ServiceNow customers or potential customers who are members of higher education institutions. There are many collaborative resources available for ServiceNow customers, for ITIL/ITSM, and for higher education, but none specifically in the space that crosses all three. In that context Karen Van Dusen (Carnegie Mellon University) and Hillary Rosenfeld (Boston University) maintain this list for anyone who is a ServiceNow customer and in higher education. Topics typically range from ServiceNow implementation and adoption strategies in higher ed to networking planning for events like ServiceNow's Knowledge conferences.
To participate visit (no vendors please): groups.google.com/group/snow-higher-ed
The most recent topics of discussion on this mailing list were:
- Migrating Incident Management to ServiceNow
- Service Portal Implementations
- Platform Staffing Levels
- Incident Assignment Group Infrastructure Best Practices
- Business Case for Discovery
Higher Education Collaborative Resources for ITSM (IT Service Management)
itSMF is a not for profit international organization focused on IT Service Management. The Higher Education Community of Interest Group is devoted to discussion, development, and adoption of IT Service Management principles in support of institutions of higher education.
- itSMF USA - Higher Education Community of Interest (CoI)
- LinkedIN Group -> itSMF USA - Higher Ed CoI
- www.itsmfusa.org -> Community -> Community of Interest Groups
- http://www.itsmfusa.org/?commofinterest
- Sign Up at higheredsig@itsmfusa.org
EDUCAUSE is an international organization focused on IT within higher education. Within the organization, there is a constituent group for members interested in IT Service Management:
- EDUCAUSE ITSM CG (Constituent Group)
- www.educause.edu/discuss -- Search "ITSM" -- click "[ITSM]"
- http://sites.google.com/a/educause.edu/educause-wiki-site/itsm
The most recent topics of discussion on this mailing list were:
- Academic Technology Professional Position Opening at CU Boulder
- CX and UX design discussion - recording now available
- Email and Collaboration Unification - A quick survey request for some research
- Equipment Checkout Solution
- Exclusive Invitation: The future of Higher Education - More Than Just a Digital Challenge
Specific Collaborative Resources @ ServiceNow
These are resources presented and run by ServiceNow on and for the community.