Email request made to eduroam-support list
For Administrator and Technical contacts direct requester to https://www.eduroam.us/admin-login to update their contact info.
For Billing contacts the update is performed in Salesforce by Service Management or the Program Manager
Email requester once contact update is complete
Contact changed in eduroam admin interface
Administrator and Technical contact information will be stored in Anyroam’s database until next sync, when it will be imported into Salesforce
Billing contacts cannot be changed in admin interface. There is language in the interface which directs users to email billing contact updates to eduroam-support@internet2.edu
Email request made to support@anyroam.net
For Billing contact requests Anyroam directs users to email billing contact updates to eduroam-support@internet2.edu
For Administrative and Technical updates Anyroam will walk requestor through the steps of updating contact in eduroam admin interface
Contact information will be stored in Anyroam’s database until next sync
NOTE: Before any mass mailings go out part of the the process should be a forced database sync to ensure all contact information is as up to date as possible