A lot of improvements have occurred in business processes.
- allowing people to claim their accounts sooner
- Being able to communicate w incoming students is important. The university has been bumping that timeline to an earlier date each year. Now by May students can claim accounts for entry in fall.
People have accounts set up before coming to campus events
- Account management in general has improved
- Visible audit trail now exists for a lot of events and IdM life cycle
In summary, we replaced a home-grown system that had been around for 15 years. It was klugy and there was no audit trail. Putting out fires was hard.