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This page was originally authored by Jim Phelps and published on our ITANA's WordPress site in 2011, before being moved here in 2015.


Below is the capability map. A Capability Map captures the core activities of an organization. The four strategic capabilities for are: Practice Development, Knowledge Transfer, Community Building and Outreach. These are the outcomes that we want to deliver to community. The other capabilities describe the services that we provide, how people connect with and finally the services that are supporting our activities.