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- Why are there entires in my Institution and country of origin charts or error types that show up as "Unknown"?
- "Unknown" results are generated when an authentication attempt is interrupted or terminated before error information is provided to the national RADIUS infrastructure. This can be due to network issues or, more frequently, a configuration issue on the user device or their home IdP. They can also be caused by international visitors whose home institutions don't provide sufficient info for the reporting process.
- Why didn't anyone from my organization get a report?
- Have one of your eduroam Administrators confirm that there are reporting contacts set for your organization. eduroam Administrators for your organization can check out the eduroam Federation Manager user guide section on adding contacts to learn more about adding or removing Reporting contacts. Additionally, check any spam folders or mail filtering utilities as reports are sometimes mistaken for spam.
- Have one of your eduroam Administrators confirm that there are reporting contacts set for your organization. eduroam Administrators for your organization can check out the eduroam Federation Manager user guide section on adding contacts to learn more about adding or removing Reporting contacts. Additionally, check any spam folders or mail filtering utilities as reports are sometimes mistaken for spam.
- Who do I contact if I have questions or see an issue with my report?
- To ask a question about or or report an issues with your reports you can send an email to help@incommon.org
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