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  1. Log into the eduroam Federation Manager portal: https://service1.internet2.edu/Shibboleth.sso/IAM_Login

  2. Select your organization from the picker, if you have more than one.

    Info
    eduroam Support Organization Admins will need to first, click into one of their constituent organizations before seeing the 'log viewer' button.


  3. Click the button labeled Log Viewer in the header of your eduroam Federation Manager portal. Your log viewer dashboard by default has two panels:


, Authentication logsLog, which can show if your IdP and/or RP servers are a authenticating to eduroam US correctly

Authentication log



The RADIUS server logs panellog, which can be used to troubleshoot a user who is unable to log in


RADIUS server logs

Searching

When dealing with end-user support cases, it can be useful to search the logs for entries matching a specific user or realm.

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