NET+ ServiceNow Newsletter
October 2020
In this version of the NET+ ServiceNow Newsletter, learn about the latest updates about ServiceNow offerings including the most recent releases and links to relevant details, comments and feedback from the ServiceNow Advisory Board, as well as best practices in ServiceNow use around the Internet2 Community.
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ServiceNow Updates
Updates from ServiceNow regarding product offerings, including any new release.
Paris Release - HELPFUL LINKS
Orlando Release - HELPFUL LINKS
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ServiceNow Advisory Board Updates
Upcoming Meeting: November 2, 2020
The November ServiceNow Advisory Board Meeting will be held in an “open office hours” call format where any member of the community is welcome to stop in and chat.
- Date: November 2, 2020
- Time: 1 PM Pacific, 2 PM Mountain, 3 PM Central 4 PM Eastern
Meeting ID: 986 8534 9291
Passcode: 2020
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October Meeting Recap
The NET+ ServiceNow Service Advisory Board met in October to discuss the makeup of the Board, this upcoming newsletter, as well as format and details of the November meeting in which we will hold open office hours. General discussion was also had around a number of community services the Board is looking to advise on, most notably the concept of an Internet2 community ServiceNow instance to showcase best practices in use today as well as how different tools could be used in a higher education setting. If you would like to have input into this, please contact us at netplus@internet2.edu with your comments.
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NET+ ServiceNow - HELPFUL LINKS
Around the Community
Commentary from I2 ServiceNow users: advice, best practices, feedback.
ServiceNow Higher Education Virtual Forum
On September 24th, ServiceNow held a Higher Education Virtual Forum where 6 universities spoke on the following topics:
A Digital Campus for the Student Experience & How to Lead Campus-Wide Change
- California Polytechnic State University
- DePaul University
Anticipating and Meeting Evolving Student Expectations in a Digital Environment (Executive)
- Lone Star College
- University of Texas at San Antonio
Redesigning the Student Experience (Technical) & Digital Transformation, Success Stories on Campus
- University of Chicago
- University of Notre Dame
The recordings for each of these sessions can be found here.
SNow Higher Education Group - Mailing List
This mailing list is for ServiceNow customers or potential customers who are members of higher education institutions. There are many collaborative resources available for ServiceNow customers, for ITIL/ITSM, and for higher education, but none specifically in the space that crosses all three. In that context Karen Van Dusen (Carnegie Mellon University) and Hillary Rosenfeld (Boston University) maintain this list for anyone who is a ServiceNow customer and in higher education. Topics typically range from ServiceNow implementation and adoption strategies in higher ed to networking planning for events like ServiceNow's Knowledge conferences.
To participate visit (no vendors please): groups.google.com/group/snow-higher-ed
The most recent topics of discussion on this mailing list were:
- University of Utah, ServiceNow Team Opening
- Job posting - ServiceNow software engineer - University of Washington
- Share your ServiceNow governance structure/artifacts
- Service Catalog: Alignment between ECAR model and ServiceNow CSDM
- ServiceNow team size and structure
- Service Portfolio/Structure for Student Services
- ServiceNow Higher Education 4 Part Webinar Series
Higher Education Collaborative Resources for ITSM (IT Service Management)
itSMF is a not for profit international organization focused on IT Service Management. The Higher Education Community of Interest Group is devoted to discussion, development, and adoption of IT Service Management principles in support of institutions of higher education.
- itSMF USA - Higher Education Community of Interest (CoI)
- LinkedIN Group -> itSMF USA - Higher Ed CoI
- www.itsmfusa.org -> Community -> Community of Interest Groups
- http://www.itsmfusa.org/?commofinterest
- Sign Up at higheredsig@itsmfusa.org
EDUCAUSE is an international organization focused on IT within higher education. Within the organization, there is a constituent group for members interested in IT Service Management:
- EDUCAUSE ITSM CG (Constituent Group)
- www.educause.edu/discuss -- Search "ITSM" -- click "[ITSM]"
- http://sites.google.com/a/educause.edu/educause-wiki-site/itsm
The most recent topics of discussion on this mailing list were:
Asset tracking software
CHG and MIR for cloud hosted solutions
Extending the EDUCAUSE Higher Education IT Service Catalog model
ITSM CG Webinar - Service Catalog Panel Discussion: From Paper to Practice
Location / Facilities Data Synchronization with ITSM
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