Step-by-step guide to reset your password

InCommon Operations supports automated two-factor password reset for Site Administrators. Follow these step-by-step instructions to reset your password.

Step 1: Make sure you have access to your verified email and phone number.

The Federation Manager uses your verified email address and phone number to perform password reset. Before you initiate password reset, make sure you have ready access to your email and your phone.

If your email address phone number changes, talk to your Executive. Only your InCommon Executive may change your contact information.

Step 2: Visit the Federation Manager reset password page.

Step 3: Request an password reset

Entering your email address at the prompt. If the email matches your email on record, you'll receive a verification notice in your inbox.

Step 4. Verify your email

Click the link in the email to launch a secure landing page in a browser window.

Step 5: Request an one-time PIN

Make sure you have access to your verified phone number at this point.

Pressing the button to send a PIN via an automated voice message to your verified phone number. You will receive a call very shortly after pressing the "Send PIN" button.

Step 6: Verify the one-time PIN

Enter the PIN on on the web page.

Step 7: Create a new password

Enter and confirm your new password at the prompts.

That's it! You are now ready to log into the Federation Manager.

Additional help

If you are unable to reset your password for any reason, please contact us at help@incommon.org.