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- Network: Route service over Internet2 Network and optimize
- Test the network connection to create benchmarks
- Identity: Review Service Provider’s identity strategy and determine InCommon integration
- Process and Deliverables: Service Provider and participating universities assign technical team members on networking and identity; develop and review testing plans; and produce reference documents for service subscribers
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- Security assessment: Higher Education Cloud Vendor Assessment Tool (HECVAT)
- Accessibility review and roadmap commitment to Web Content Accessibility Guidelines (WCAG) 2.0 AA and provide/complete Voluntary Product Accessibility Template (VPAT)
- Data handling:
- FERPA, HIPAA, privacy, data handling
- Process and Deliverables: Service Provider completes HECVAT for review by universities; campus accessibility engineers review service and communicate needs to Service Provider
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- Legal: customized agreement using NET+ community standards
- Facilitation Agreement between Internet2 and Service Provider
- Customer Agreement between Internet2 members and Service Provider
- Introduce distributor and reseller where appropriate
- Business Model: customized approach to pricing
- Aggregates community usage to reduce costs to Service Provider; and
- Provide savings and additional value to universities
- Process and Deliverables: Parties negotiate business agreements, customer agreements and any associated terms of use
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- Documentation: Review Service Provider’s standard materials
- Customize for the research and education community
- Use cases: Service Evaluation schools test and document use cases
- Support model:
- Universities provider Tier 1 support to end users
- Service Provider for Tier 2/3 support via named contacts from each university
- Process and Deliverables: Service Provider and Members work together to develop customized materials for higher education
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