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Welcome to the NET+ Amazon Web Services (AWS) wiki.
Many Internet2 member institutions take advantage and non-member institutions take advantage of this service offering. If your institution is one of them then this wiki will provide details on how to make the most of your participation of the programming and interact with peers across Internet2 member institutions.
This program is open to all higher education, affiliate and federal affiliate members as well as non-member higher education institutions. If you are looking details on how to join the program, please visit the Sign Up Tab of the NET+ AWS webpage.
You can also find out more about the Internet2 Cloud Connect offering for AWS Direct Connect.
Service Documentation and Resources
NET+ AWS Portal Identity Guidance - For end user self service AWS account requests
- InCommon-enabled Group to role mapping for AWS Accounts
- Cloud Controls Matrix - please email firstname.lastname@example.org
Higher Education Cloud Vendor Assessment Tool (HECVAT) - pending
Contract and Pricing:
NET+ AWS Enterprise Customer Agreement - please email email@example.com
- NET+ Infrastructure and Platform Services (IPS) Program Participation Agreement and Schedule - pre-req for subscribing to NET+ AWS
Participate in our Community Conversation (Subscribers Only):
Institutions participating in the NET+ AWS program may take advantage of our email discussion list to receive curated program updates and participate in other activities and events.
We host a series of regular events for program subscribers. They For 2022 they include:
- Bi-weekly NET+ AWS Technology Share calls where campus cloud enablement professionals, cloud engineers and developers, meet to discuss their challenges, share lessons learned and collaborate to find the best answers for their institutions' AWS deployment. AWS solutions architects and DLT support engineers regularly attend and participate.
- Quarterly NET+ AWS Subscriber Calls (Feb, May, Aug, Nov) are home to strategic and directional conversations. The intended audience is cloud and infrastructure leadership, but anyone working on your AWS team is welcome to attend. Twice annually we invite AWS EDU leadership to join us and encourage campus infrastructure and IT leadership to join.
- Quarterly NET+ AWS Tech Jams (Mar, Jun, Sep, Dec) bring together a couple of subscriber schools working on a specific issue with related technical experts from AWS to talk through the challenge and related choices. The rest of us watch and learn, tossing in our own questions as well. Example topics are building compliant environments, enforcing policies for FinOps best practices, etc. The December Jam is devoted to a rapid-fire recap of the announcements coming out of the annual AWS re:Invent conference that are most relevant to the NET+ subscriber community.
- Quarterly NET+ AWS Town Halls welcome experts from AWS to present targeted topics to the community. Past Town Halls covered Ransomware, AWS Academy and Research Support Tools. We encourage subscribers to suggest topics we can work with AWS to bring to us.
Please contact firstname.lastname@example.org to be added to any of these conversations.
AWS Higher Education Adoption Guide Working Group:
Community members are working to create a best practice guide for setting up AWS for a higher education enterprise. We welcome cloud leaders, engineers, developers, network specialists, security professionals and others wishing to contribute to this effort. It's a great opportunity to get involved in the community. Please contact email@example.com if you are interested in participating.
Join the AWS Community Forum (Open to all community members):
Users of AWS are encouraged to join theAWS Community Channel in the Educause Cloud Community Group Slack. See the Higher Ed Cloud Community page on the Cloud Wiki for instructions to join.
Collaborate on the Cloud Wiki:
Speaking of community, did you know about the Cloud Wiki? This was created specifically for YOU, members of the higher education community to collaborate with each other. Log in to see a Cloud Job descriptions page and contribute your knowledge!
Looking to share your latest Terraform config? Add it to the Cloud Wiki Helpful GitHub Repos list or email firstname.lastname@example.org to request access and create a repo in the Community Cloud Config GitHub organization.
Questions on Billing, AWS Orgs, or CloudCheckr:
Find answers to frequently asked question in these Knowledge Base articles.
- Organizations - Customer On-boarding and Management
- DLT Secure Handling Of AWS Accounts And Organizations
New Accounts created through Organizations do not include Support by default. To change this to DLT Business Support, follow the instructions in How To - Change AWS Support Option
- AWS Control Tower
To prevent DLT from getting 1000 credit memos for the Data Egress Fee Waiver (DEFW) payer, the discount is built into the utilization invoice. For Universities that have their own Payers, AWS is billing utilization at MSRP and then giving us credit memos for DEFW which is shown on the face of the invoice submitted to the customer. Does not appear on backup file. Does appear in CloudCheckr.
- What support options are available to Customers?
- Basic Support – Customers can get billing support and service limit increases. These requests would still go through DLT. Technical support is not available if you do have a support plan attached to the account.
- Developer Support – Currently Developer Support is not built into agreements between DLT/AWS which makes this option unavailable on any DLT support plans.
- Business Support – Partner led support by DLT
- Enterprise Support – Partner Led Enterprise Support can be enabled at the organization level and adds additional SLA options, access to AWS TAMs, VIP treatment, etc.
- What support options are available without paid support?
- Without paid support, customers will be limited to Basic support only.
- What options are available for Third party application and service support?
- DLT will perform the same work on a third-party tool (e.g. Palo Alto) as AWS would. They work to the AWS demark time and will engage with a third-party support contract as needed.
- Currently the first response to tickets submitted always seems to be to add the DLT-Support role to the member account. Because of this, should we deploy the support role in all DLT accounts prior to ticket creation?
- Yes, DLT recommends deploying to all accounts.
- Is there a CloudFormation Template available for deploying business support?
- How do you change support options for an account or organization?
- Support Options can be changed by following the procedure outline in this Knowledge Base Article
- What are the current supported methods for ticket submission for DLT?
- Phone: 888-358-7658 (SOLV)
- Email: email@example.com
- Web: https://opscenter.dlt.com
- Options not currently supported: Chat, Support API
- How To Initiate Support Request With DLT Operations Center
- What is the best practice to escalate an existing support issue?
- Phone: 888-358-7658 (SOLV)
- My institution was surprised by the Support Service Control Policy (SCP) rollout. Are there options for testing future SCPs in my test Organization?
- Under AWS’ Partner Led Support program, support access is limited to the support provider (DLT). DLT complies with this requirement using an organization SCP, which limits access to DLT Support staff. DLT is currently developing a next generation SCP which will provide more customer visibility into the AWS Support Console, while remaining in compliance. If you have your own organization through DLT, and you would like to enroll in the DLT Support Access Beta, please open a ticket with DLT with the subject line “CloudOps: DLT Support Access Beta Enrollment.”
- Where can I find links to additional documentation?
- What support options are available to Customers?
Key Program Updates
Subscribers may review our mailing list archives for monthly program and AWS updates.
NET+ AWS Service Advisory Board (SAB) Membership
- Gerard Shockley, Boston University, Chair
- Cornelia Bailey, University of Chicago
- Shlomo Balass, Carnegie Mellon University
- James Bennett, Indiana University
- Asbed Bedrossian, Member Emeritus
- Damian Doyle, University of Maryland Baltimore County
- Rikus Goosen, Massachusetts Institute of Technology
- Jeff Gumpf, Case Western Reserve University
- Jim Jokl, University of Virginia
- Scott Kirner, University of Notre Dame
- David Lacey, J. Paul Getty Trust
- Rick Rhoades, Penn State University
- Jim Thomas, Indiana University
To Contact the Service Advisory Board
NET+ AWS Advisory Board Goals
- Internet2 NET+ Service Management firstname.lastname@example.org
- DLT Customer Team email@example.com
- DLT Ops Team
- Internet2 Program Manager: Bob Flynn firstname.lastname@example.org
Send Feedback or Submit a Feature Request:
The NET+ AWS program is managed by an Internet2 program manager with the support of the NET+ AWS Service Advisory Board.
The NET+ AWS Service Advisory Board reviews and priorities community feature requests on a periodic basis. Feature requests may be submitted to email@example.com.