Page History
Agenda
Attendees
Roll Call (by timezone - East to West)
Scribe Shout-out - It's easy to scribe: How To Scribe Itana Calls Guide
Agenda Bash
Topic: Book Club: Report out: How to Measure Anything
Itana Org Updates
Working Group Updates
New2EA Working Group
API Working Group
Business Architecture Working Group
EA Maturity Model Working Group
Book Club - Reading "How to Measure Anything"
Steering Committee Update
Note: For next call read: Article: A Career in Organized Anarchy: Building Interpersonal Relationships in Higher Education, Matthew House
Attendees
(insert screen shot of the Adobe Connect list of attendees or type)
Announcements - Itana News, Working Group Report out
Topic Title - Architecture and ERP programs
- help business units understand change management, testing
- Value of guardrails for future work, establishing reference architectures, decision tree to provide guidance (e.g., for integration)
- fairly well received by business units, in part due to the pressure to make progress (crisis mode)
- "We don't need architects, we need people to do stuff"
- CIO leadership is good
- ----------
- Executive sponsorship includes CIO
- Building security into (architecture) review has been effective to add to credibility and adherence to standards. review board sponsored by central IT.
- cultural aspect - demanding people work for your architects
- stabilization - implementation part II, operationalizing, actually doing some of the work not done during planning that hinders implementation
- -----------
- data and process focused, business led
- look for opportunities to consolidate services/systems
- organizational change management is huge - train and educate early
- use Lean Six Sigma bench of green belts (LSSGB) and black belts (LSSBB) to assist, 20-25% of university staff have basic Lean Six Sigma training
- BI team heavily involved, including data architect
- PMO coordinates the effort
- funded by central campus, and shifting to cloud first, SaaS first, where those "older technology" resources are repurposed to the enterprise project
- service owners are expected to be trained to the LSSGB level and have a continuous improvement plan in place
- ------------
- focus on integrations and data flow was funded in the project and managed by the EA program
- when funding for the enterprise project was finished, advanced capabilities evaporated with little support to sustain
- ------------
- small EA program - focus on standards and adherence to those standards with "architects" across institution.
- Further focus on authentication, narrow scope to keep the university out of trouble
- ----------
- EA program playing catch up with the enterprise project
- ----------
- How do we get away from one-shot lifts and move toward an continuous effort?
- change is part of what we do
- role of continuous improvement (e.g., service continuous improvement plan)
- possible role of LSS
- Next call will include the article’s author (Matthew House). If possible, please read article (8 pages) beforehand to help prepare (see link above in Agenda section)
- Have a Face-to-Face submission to EDUCAUSE (Chicago) related to those new to EA in Higher Ed
Book Club: Report out: How to Measure Anything
Measurement in this context is defined as reducing uncertainty to support in decision making.
Key Concepts
- It has been measured before – Research first as someone may have already figured out how to measure something
- You already have more data than you think – You have information that can help provide insight (Enrico Fermi decomposition - “How many piano tuners in Chicago?” example)
- You need less data than you think (Eratosthenes estimate earth’s circumference by applying basic geometry to noon shadow lengths in different cities)
- New observations are more accessible than you think (simple experiments/observations can provide useful information to reduce uncertainty)
Approach
- Define decision problem – Make sure you measure will support decision process
- Determine what you already know – Helps determine if you should measure something and how to measure it
- Compute value of obtaining additional information – Make sure the cost of measuring, the depth of measuring, and the value it provides is worth it for the decision being made
- Apply relevant measurement instruments to high value measurements
Biases
- An inherent problem with human experts
- Manage expert bias by “calibrating” the experts with author’s “Adapted Lens Model” (a fairly involved process that isn’t applicable to all measurement scenarios)
U-Washington Use Case: Document Management
- Avoid measuring just to measure – focus on real decisions and reducing uncertainty (e.g. how to allocate resources for unmet demand)
- Decomposition and small measurements can reduce a lot of uncertainty
Yale Use Case: Monitoring @ Yale
- Enterprise monitoring, alerting & performance metric project (quantitatively expressed reduction of uncertainty)
- Determine what decisions are we driving and the processes they impact
- Determine most important areas for measurement
Discussion:
- Valid decision question requires a decision maker is needed, and sometimes we (Higher Ed) don’t always have it. Culturally Higher Ed can at times to be reluctant to discuss measurement.
- Most value for architects seems to come from the first part of the book where it discusses why we measure and approaches.
Chat
Miami of Ohio is using this type of info to come up with a ROI for project proposals.
Org Updates
- New EA in Higher Ed – Second mtg with those who will lead; another month or so for format to group to get settled
- API Working Group – Upcoming meeting on the 28th
- Biz Arch Working Group – Next Fri call with Jeff Kennedy on using CAUDIT model for strategic storytelling
- Maturity Model – Waiting for next phase, encouraging people to do a practice profile
- Internet 2 EA Birds of a Feather on March 6 - https://meetings.internet2.edu/2019-global-summit/detail/10005458/
See meeting deck for additional information
Overview
Content Tools