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What is the NET+ AWS Program?
The Internet2 NET+ AWS program is both a community-driven and crafted vehicle for contracting AWS and an active professional peer community that meets regularly to learn from each other and industry experts, share and document best practices, and innovate to advance the research and educational missions of their institutionsWelcome to the NET+ Amazon Web Services (AWS) wiki.
Many Internet2 member and non-member institutions take advantage of this service offering. If your institution is one of them then this wiki will provide details on how to make the most of your participation of the programming and interact with peers across Internet2 member institutions. in the program by interacting with AWS staff and peers from other subscribing institutions.
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NET+ AWS Program Basics
Contract
There are now two options for the NET+ AWS contract, the longtime contract with TD SYNNEX (formerly DLT) and a new contract with Four Points Technology. Both agreements provide a number of contractual and operational benefits designed for the needs of the research and education community.
Program Benefits
Some of the benefits common to both include:
- A customer agreement created through a process involving a group of member campuses that incorporates community best practice terms, access to a Business Associate Agreement for HIPAA workloads, and access to AWS GovCloud for sensitive workloads.
- A Data Egress Fee Waiver that refunds egress charges up to 15% of an account's monthly spend for eligible accounts.
- A common minimum discount for all subscribers, regardless of their cloud spend.
- The ability to enable support on an account-by-account basis.
- Ready access to the NIH STRIDES Initiative with discounts and enhanced support options.
- 800+ Gb/s of private peering capacity to the Internet2 Network for member institutions.
- A framework for enterprise-scale consumption, including the option of a single institutional bill or direct billing to account holders, with a variety of payment options including credits.
- A community advisory board to drive continued benefits for all subscribers.
- An active facilitated peer community working together on best practices of adoption, use, and innovation with AWS.
To all members, Internet2 also provides:
- 800+ Gb of network peering between AWS and the Internet2 Network, accessible from most Regional Connector networks.
Eligibility
This program is open to all Internet2 higher education, affiliate and federal affiliate members as well as non-member US higher education institutions. If you are looking for details on how to join the program, please visit the click Sign Up Tab of on the NET+ AWS webpage or email netplus@internet2.
You can also find out more about the Internet2 Cloud Connect offering for AWS Direct Connect.
Service Documentation and Resources
Accessibility:
Identity:
NET+ AWS Portal Identity Guidance - For end user self service AWS account requests
- InCommon-enabled Group to role mapping for AWS Accounts
Information Security:
- Cloud Controls Matrix - please email cloud@dlt.com
Higher Education Cloud Vendor Assessment Tool (HECVAT) - pending
Contract and Pricing:
NET+ AWS Enterprise Customer Agreement - please email cloud@dlt.com
- NET+ Infrastructure and Platform Services (IPS) Program Participation Agreement and Schedule - pre-req for subscribing to NET+ AWS
Community Resources
Participate in our Community Conversation (Subscribers Only):
Institutions participating in the NET+ AWS program may take advantage of our email discussion list to receive curated program updates and participate in other activities and events.
edu and ask about NET+ AWS.
Frequently Asked Questions
Find answers to your questions about the NET+ AWS program, NIH STRIDES, and links to the resellers' documentation on the NET+ AWS Frequently Asked Questions page.
Learn More about NET+ AWS
For more information about your NET+ AWS contracting options email netplus@internet2.edu and ask about NET+ AWS.
Related Services
AWS Direct Connect through Internet2
Learn how to reach AWS Direct Connect using Cloud Connect, leveraging Internet2 and your regional’s infrastructure to allow shared, dedicated Layer 2 and Layer 3 access with up to 5Gbps of connectivity.
NET+ Cloud Infrastructure Community Program (CICP)
NET+ AWS subscribers pay an annual program fee to support the management of the contracts, the reseller relationships, the program maintenance, and the community activities. The NET+ Cloud Infrastructure Community Program opens the door to the benefits of the NET+ AWS program and is a requirement for subscribing to the program. For pricing details visit the NET+ Infrastructure and Platform Services Annual Access Fees page.
CICP Benefits
NET+ Community Activities
A key benefit of the NET+ AWS program for subscribing institutions is participating in the Cloud Infrastructure Community Program. Any member of a subscribing institution's community is eligible to join. In addition to an email discussion list, we We host a series of regular events for program subscribers. For 2022 they They include:
- Bi-weekly NET+ AWS Technology Share calls where campus cloud enablement professionals, cloud engineers and , developers, and others meet to discuss their challenges, share lessons learned and collaborate to find the best answers for their institutions' AWS deployment. AWS solutions architects and DLT support engineers regularly attend and participate.
- Quarterly NET+ AWS Subscriber Calls AWS Town Halls welcome experts from AWS to present targeted topics to the community. Past Town Halls covered Ransomware, AWS Academy, Research Support Tools, Security Lake, Generative AI and more. We encourage subscribers to suggest topics we can work with AWS to bring to us.
- Quarterly NET+ AWS Stratgey Calls (Feb, May, Aug, Nov) are home to strategic and directional conversations. This is an opportunity to discuss the role of cloud in IT strategy with your peers. The intended audience is cloud and infrastructure leadership, but anyone working on your AWS team is welcome to attend. Twice annually Once a year we invite AWS EDU leadership to join us and encourage campus infrastructure and IT leadership to joincome.
- Quarterly NET+ AWS Tech Jams (Mar, Jun, Sep, Dec) bring together are technical deep dives on a specific issue facing one or more institutions. We put a couple of subscriber schools working on a specific issue with related in the "hot seat" to lay out their challenge and ask technical experts from AWS to talk through the challenge problem and related choicesits solutions. The rest of us watch and learn, tossing in our own questions as well. Example topics are building compliant environments, enforcing policies for FinOps best practices, bending Control Tower to your will, etc. The December Jam is devoted to a rapid-fire recap of the announcements coming out of the annual AWS re:Invent conference that are most relevant to the NET+ subscriber community.
- Quarterly NET+ AWS Town Halls welcome experts from AWS to present targeted topics to the community. Past Town Halls covered Ransomware, AWS Academy and Research Support Tools. We encourage subscribers to suggest topics we can work with AWS to bring to us.
Please contact netplus@internet2.edu to be added to any of these conversations.
Community members are working to create a best practice guide for setting up AWS for a higher education enterprise. We welcome cloud leaders, engineers, developers, network specialists, security professionals and others wishing to contribute to this effort. It's a great opportunity to get involved in the community. Please contact bflynn@internet2.edu if you are interested in participating.
Join the AWS Community Forum (Open to all community members):
Users of AWS are encouraged to join theAWS Community Channel in the Educause Cloud Community Group Slack. See the Higher Ed Cloud Community page on the Cloud Wiki for instructions to join.Collaborate on the Cloud Wiki:
Speaking of community, did you know about the Cloud Wiki? This was created specifically for YOU, members of the higher education community to collaborate with each other. Log in to see a Cloud Job descriptions page and contribute your knowledge!
Contribute Code:
Looking to share your latest Terraform config? Add it to the Cloud Wiki Helpful GitHub Repos list or email sjeanes@internet2.edu to request access and create a repo in the Community Cloud Config GitHub organization.
Questions on Billing, AWS Orgs, or CloudCheckr:
Find answers to frequently asked question in these Knowledge Base articles.
AWS Organizations
- Organizations - Customer On-boarding and Management
- DLT Secure Handling Of AWS Accounts And Organizations
New Accounts created through Organizations do not include Support by default. To change this to DLT Business Support, follow the instructions in How To - Change AWS Support Option
DLT Process For AWS Customer Credits
To prevent DLT from getting 1000 credit memos for the Data Egress Fee Waiver (DEFW) payer, the discount is built into the utilization invoice. For Universities that have their own Payers, AWS is billing utilization at MSRP and then giving us credit memos for DEFW which is shown on the face of the invoice submitted to the customer. Does not appear on backup file. Does appear in CloudCheckr.
http://www.dlt.com/sites/default/files/contract-attachments/DLT%20Solutions%20Internet2%20NET.pdf
- Basic Support – Customers can get billing support and service limit increases. These requests would still go through DLT. Technical support is not available if you do have a support plan attached to the account.
- Developer Support – Currently Developer Support is not built into agreements between DLT/AWS which makes this option unavailable on any DLT support plans.
- Business Support – Partner led support by DLT
- Enterprise Support – Partner Led Enterprise Support can be enabled at the organization level and adds additional SLA options, access to AWS TAMs, VIP treatment, etc.
- Without paid support, customers will be limited to Basic support only.
- DLT will perform the same work on a third-party tool (e.g. Palo Alto) as AWS would. They work to the AWS demark time and will engage with a third-party support contract as needed.
- Yes, DLT recommends deploying to all accounts.
- Support Options can be changed by following the procedure outline in this Knowledge Base Article
- Phone: 888-358-7658 (SOLV)
- Email: opscenter@dlt.com
- Web: https://opscenter.dlt.com
- Options not currently supported: Chat, Support API
- How To Initiate Support Request With DLT Operations Center
- Phone: 888-358-7658 (SOLV)
- Under AWS’ Partner Led Support program, support access is limited to the support provider (DLT). DLT complies with this requirement using an organization SCP, which limits access to DLT Support staff. DLT is currently developing a next generation SCP which will provide more customer visibility into the AWS Support Console, while remaining in compliance. If you have your own organization through DLT, and you would like to enroll in the DLT Support Access Beta, please open a ticket with DLT with the subject line “CloudOps: DLT Support Access Beta Enrollment.”
Key Program Updates
Subscribers may review our mailing list archives for monthly program and AWS updates.
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- Always a highlight of the year.
- To get an idea of the topics covered in the NET+ AWS quarterly calls visit the Cloud Infrastructure Community Program Calendar
CLASS: Cloud Learning and Skills Sessions
- Access to Cloud 101 on demand
- Priority registration for CLASS training
- Discounted registration to for-fee CLASS trainings
- CLASS program details
Data Benchmarking
Internet2 aggregates community usage data to provide subscribers with unique campus-internal insights and community-wide comparisons.
Service Evaluation Resources
A fundamental function of the NET+ program is to gather the information all institutions do for their due diligence work prior to acquiring an IT service. A group of peer institutions gather for a service evaluation and pilot program. Below are some of the assets gathered for the NET+ AWS Service Evaluation.
Accessibility
Identity
NET+ AWS Portal Identity Guidance - For end user self service AWS account requests
- InCommon-enabled Group to role mapping for AWS Accounts
Information Security
Higher Education Cloud Vendor Assessment Tool (HECVAT) - contact your AWS account manager. If you don't know who that is, reach out to NET+ AWS Program Manager, Bob Flynn (bflynn@internet2.edu) and he will connect you.
NET+ AWS Service Advisory Board (SAB)
The NET+ AWS program is managed by an Internet2 program manager with the support of the NET+ AWS Service Advisory Board.
SAB
NET+ AWS Service Advisory Board (SAB)Membership
- Rick Rhoades, Penn State University, Chair
- Cornelia Bailey, University of Chicago
- Shlomo Balass, Carnegie Mellon University
- James Bennett, Indiana University
- Asbed Bedrossian, Member Emeritus
- Damian Doyle, University of Maryland Baltimore County
- Jeff Gumpf, Case Western Reserve University
- Jay Hartley, Massachusetts Institute of Technology
- Jim Jokl, University of Virginia
- Scott Kirner, University of Notre Dame
- David Lacey, J. Paul Getty Trust
- Gerard ShockleyMatthew Rich, Boston Northwestern University
- Jim Thomas, Indiana University
To Contact the Service Advisory Board
Questions?
- NET+ AWS Program FAQs
- Internet2 Program Manager:
Bob Flynn bflynn@internet2.edu NET+ AWS Service Advsiory Board netplus-
Email:
NET+ AWS Advisory Board Goals
Questions?
- Internet2 NET+ Service Management Team netplus@internet2.edu
- DLT Customer Team cloud@dltFour Points Customer Team I2_AWS_FPT@4points.com
DLT Ops Team - Internet2 Program Manager: Bob Flynn bflynn@internet2.edu
Send Feedback or Submit a Feature Request:
The NET+ AWS program is managed by an Internet2 program manager with the support of the NET+ AWS Service Advisory Board.
The NET+ AWS Service Advisory Board reviews and priorities community feature requests on a periodic basis. Feature requests may be submitted to netplus@internet2.edu.
- TD SYNNEX (formerly DLT) Customer Team Internet2NetPlus@dlt.com
Community Resources
Join the #aws Slack channel on the Higher Education Cloud Community
All users of AWS are encouraged to join theAWS Community Channel in the Educause Cloud Computing Community Group Slack. See the Higher Ed Cloud Community page for instructions to join.
Collaborate on the Cloud Wiki
Speaking of community, did you know about the Cloud Wiki? This was created specifically for YOU, members of the higher education cloud community to collaborate with each other. See a listing of the cloud websites and strategy statements of peer institutions. Are you drafting a new cloud position description? Log in to see a Cloud Job descriptions page and contribute your knowledge!
Contribute Code
Looking to share your latest Terraform config? Add it to the Cloud Wiki Helpful GitHub Repos list or email bflynn@internet2.edu to request access and create a repo in the Community Cloud Config GitHub organization.
Key Program Updates
Subscribers may review our mailing list archives for monthly program and AWS updates.
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