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Level of adoption

  1. of Responses

Comments

Not considering

1

We've looked at it and agreed that it would
be provide a good framework for service planning, practice and
improvement, but have never garnered the support or resources necessary
to move to the next step.

Considering

2

...but
from what I've seen so far, for an org with reasonable practices
already there is not a big upside. If an org has a lot of issues with
process, responsibilities, concepts, labels, organization, etc...ITIL
could be huge help.

...

...

Just Starting

6

 

Some Adoption

4

"The effort has been basically unfunded, focusing on process and
committees.

Some departments ... are doing our best to follow
the ITIL path in our efforts to improve Service Operation and
certain elements of Service Transition. In particular, we look
to ITIL for guidance on Incident Management, Congfiguration and
Asset Management, and Change Management.

" "We hope that our efforts in these areas will trigger wider
interest in similar efforts for other areas of Service Management.

...

"

Broad Adoption

3

There is a a strong tie from these ITIL processes to our Enterprise Architecture practice.

Zen Masters

1

made a commitment to complete alignment with ITIL starting in about 2005.

...

"Both the ITIL (version 2) and PRINCE2 programmes have been accompanied by a dedicated and ongoing training approach whereby all staff within ITSD ("central" IT division) and key IT / business staff throughout the faculties have been provided with the opportunity to achieve their foundation certificate (ITIL) and undertake the foundation examination (PRINCE2). All staff within the Service Planning & Development Group (PMs, BAs, architects, etc.) are given the choice of going on to complete PRINCE2 certification."

"There is a a strong tie from these ITIL processes to our Enterprise Architecture practice."

"Some departments ... are doing our best to follow the ITIL path in our efforts to improve Service Operation and
certain elements of Service Transition. In particular, we look
to ITIL for guidance on Incident Management, Congfiguration and
Asset Management, and Change Management."

"We are desperately seeking peers. (smile)"