...
Item | Status | Target |
Single Initial POC for support | Not currently feasible | |
CCM Training | 2017, Q2 | |
Support webinars | Need to identify topics | ongoing |
High P riorityPriority
Item | Status | Target |
Stronger SLA | DONE | 2016 |
SSO | In development | 2017, Q2 |
MFA | In development | 2017, Q2 |
Support KB, tailored for InCommon issues | Hope to use coming ServiceNow implementation at I2 | 2018, Q1 |
...