Date: Thu, 28 Mar 2024 08:32:36 +0000 (UTC)
Message-ID: <83179648.5443.1711614756480@ip-10-10-7-29.ec2.internal>
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NET+ Service Evaluation Process
NET+ Service Evaluation Process
The NET+ Service Evaluatio=
n Process is a member driven approach to evaluate cloud services to ensure =
the meet common standards for the research and education community.<=
/p>
The key steps of the service eval=
uation process include: functional assessment; comprehensive security asses=
sment; federated identity integration; network integration and testing; and=
completion of a business and customer agreement. The sponsor and all other=
institutions participating in the Service Evaluation process work very clo=
sely on all of these steps.
Functi=
onal Assessment
- Review current features and functionality=
- Discuss existing Service Provider product roadmap<=
/strong> (under NDA)
- Tune service for research and education community<=
/strong>
- Prioritize feature requests
- Process and Deliverables: customized roa=
dmap for higher education from the Service Provider; feature, functionality=
, and bug report prioritization from the universities<=
/li>
Techni=
cal Integration
- Network: Route service over Internet2 Network and optimize
- Test the network connection to create benchmarks
- Identity: Review Service Provider=E2=80=99s identity s=
trategy and determine InCommon integration
- Process and Deliverables: Service Provider and participatin=
g universities assign technical team members on networking and identity; de=
velop and review testing plans; and produce reference documents for service=
subscribers
Sec=
urity & Compliance
- Security assessment: Higher Education Clo=
ud Vendor Assessment Tool (HECVAT)
- Accessibility review and roadmap commitment to W=
eb Content Accessibility Guidelines (WCAG) 2.1 AA and provid=
e/complete Voluntary Product Accessibility Template (VPAT)
- Data handling:
- FERPA, HIPAA, privacy, data handling
- Process and Deliverables: Service Provid=
er completes HECVAT for review by universities; campus accessibility engine=
ers review service and communicate needs to Service Provider
=
strong>Business & Legal
- Legal: customized agreement using NET+ community standard=
s
- Facilitation Agreement between Internet2 and Service Provider&nbs=
p;
- Customer Agreement between Internet2 members and Service Provider=
- Introduce distributor and reseller where appropriate
- Business Model: customized approach to pricing
- Aggregates community usage to reduce costs to Service Provider; a=
nd
- Provide savings and additional value to universities
- Process and Deliverables: Parties negoti=
ate business agreements, customer agreements and any associated terms of us=
e
Deployment
- Documentation: Review Service Provider=E2=80=99s standard=
materials
- Customize for the research and education community
- Use cases: Service Evaluation schools test and document u=
se cases
- Support model:
- Universities provider Tier 1 support to end users
- Service Provider for Tier 2/3 support via named contacts from eac=
h university
- Process and Deliverables: Service Provider and Member=
s work together to develop customized materials for higher education=
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