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University of Utah: At the University of Utah, workflow is a problem because:

  • There is not a clear owner of business processes, a process is not necessarily consistent across administrative boundaries (BPM issues)
  • There is not a useable electronic representation of organizational relationships (identity management issues)
  • There are many exceptions to who is authorized to approve actions (role assignment and management)
  • Some critical identifiers are not used consistently across administrative boundaries (data management and definition issues)

Business Driver:

Why is this a Workflow Problem:

What we would gain: