Educause Workshop Listing

Face2Face 2018 - Evaluating and Maturing Your Enterprise Architecture Practice

Tuesday, October 30 | 8:00a.m. - 4:00p.m. MT | Meeting Room 406
Session Type: Additional Fee Program
Delivery Format: Preconference Workshop
We will use the Itana EA Maturity Model for Higher Education and guide you in applying it to your institution. Case studies will highlight methods that teams have used to mature various aspects of their EA practices. Exercises will help you identify target maturity levels and define next steps in maturing your practice.

Outcomes: Apply the Itana EA Maturity Model to your institution* Apply lessons learned from other institutions to your own practice * Build a roadmap for maturing your enterprise or business architecture practice * Build your personal network with other practitioners

Workshop Materials

AgendaSlide DeckMaturity Model


Maturity Model on a Page

Group Work


(See Photos Below)

Itana 1



Take a method with artifact on

Work through method

Management Future:

  • Get dedicated resources at appropriate levels
  • Get dedicated EA meeting with senior leadership team
  • EA capability assessment
  • Improve tracking EA engagements
  • Document engagements (especially outside of the official portfolio)


  • Wasn’t really groundwork (introspective instead)
  • Need a Zero on the rubric
  • Workbook clumsy to work through
  • Didn’t make it all the way through my document
  • Light on feedback on later attributes
  • Confused at beginning as newbie – hard to map in early – some early scaffolding in EA would help
  • Advance homework
    • Reading on EA
    • Elevator speech
    • Scope


  • Scopes are dramatically different
  • Active strategy management practice
  • Maturity model could be used for more than just EA
  • O.W. for engagements
  • RACI for ARB
  • Sometimes IT gets more mature than the user community and can’t mature further

What is E.A. in H.E.?

  • Defined by institutional culture
  • “What’s That?”, informal
  • Governance, strategy
  • Consistency in technology, supportable
  • Speed to delivery
  • Sponsorship different from business

What is changing?

  • Sata integration (w/ Saas)
  • Unites can do their own IT
  • EA relationships & outreach

Itana 2

What was hard:

  • Fully defining current state
  • Without formality, hard to discuss assessment

Future State ideas

  • Communicating what we’ve been doing
  • Changing the culture
  • Can’t address a problem that’s not defined
  • Getting EA in the hands of units and out of IT

Impact assessment:

  • Establishing metrics
  • Qualitative metrics

“Would you recommend the EA practice to your colleagues”

  • Defined outcomes

Engagement Future:

  • Communications
  • Transparency
  • Document and communicate what we are doing
  • Be more intentional about reuse
  • Staff engagements
  • CoP – 30-60 people discussion each month
  • Change management techniques
  • Focus on service development and move out to engagement
  • Stakeholder analysis

Maturity Milestones

Scope Definition:

  • Formed a working group
  • Defined values for each
  • Find customer and deliver value
  • Narrowing the scope
  • Charge from CIO, feedback from sponsors


  • Recruited business architect
  • 10-15 workshops with CIO levels
  • Governance body, scoring
  • Slide deck on their praciaotice
  • Highly visual processes
  • Review board, scorecard
  • Project expected to comply
  • Used brick models
  • Repository, wiki

Itana 3


  • Dedicated Resources – Job series for architects
  • Leadership Buy-in
  • Established and published process and artifacts
  • Integration with managed processes and governance
  • Automating, tooling the processes
  • Principles and patterns. Archimate and EA Tooling (ORBIS)

Impact Assessment:

  • Defining expected outcomes
  • Watching for your work being requested/repeated
  • Percent Successful arch. Reviews for projects
  • Number of strategic thinking efforts Þ proposals

Scope Definition: Future

  • Finalize scope and define / document
    • Draft
    • Vet with senior leaders
    • Use strat on a page
    • Use capability map
  • Advance discussions with key stakeholders regarding value proposition
  • Develop elevator speech
  • Use artifacts to discuss value
  • Use visualizations and matrices
  • Need to narrow: used attributes on maturity model
  • Find a way to get around the “I do that” attitude (do it for them!) or say “That is fantastic…”

Delivery Future

  • Statements of work
  • Service level strategies
  • Review board assessments
  • Rali for artifacts
  • Learn how to develop arch. Standards
  • Structures request for EA consult
    • Entry point to each
    • Track arch. Reviews in system of record


  • Operationalized the EA Team work
  • Formed a working group
  • Leveraged caudit for B12 conversations
  • Review board
    • Right focus, supported leadership, used retros to define, help with each checklist measurement
  • Long list of artifacts, RACIS on artifacts
  • Scoreboard with subject matter expert map
  • Bricks, Mesas, other methods Þ Archimate

Drivers for Forming a Practice:

  • Starting an erp-watershed moment, breaking up monolithserps
  • Shifting to cloud
  • Rising best of Bread, Good enough for me
  • Plug and apps in platforms (MS, Google)

Final Shout out #1

  • 1 Year concept map with XMIND
  • Transparency in documentation
  • Graphics-flow data, info graphic
  • Writing stuff down
  • Do EAMM review with MyTeam
  • Documenting Engagements
  • Think about stakeholders you don’t usually work with – relations (broaden stakeholders)
  • Build relationships even if scope mot in place
  • Ask what standards are in place
  • Build into other processes that work this space without saying as much

Itana 4

  • Examples of how specific institutions fit into the EAMM
  • Going through the EAMM Process
  • Snapshot in time (present + future)
  • Discussion about variability of scope
  • EAMM framework
  • Quality of paper, all of materials
  • Great reminder of some foundational methods
  • Good mix of activities


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