A business capability summarizes, at a high level, something an enterprise needs to be able to do to succeed. A capability expresses what an enterprise will do, not who does it or how. Agreement on high level capabilities is a foundation for subsequent analysis and planning of business processes and technology solutions.

The RATL includes a library of typical capabilities related to teaching and learning. The selection of capabilities for each enterprise will vary based on its goals and size. Capability analysis can also, of course, be extended to other parts of the enterprise such as research, not covered in the RATL.

Capabilities are often shown on a capability map. See the Teaching and Learning Capability Map for a map of all the capabilities in the RATL.

Capabilities in the RATL are divided into three broad areas:

  • Strategic Capabilities are high level outcomes based on strategic goals, setting the direction for other capabilities.
  • Core Capabilities are what the teaching and learning enterprise does to deliver its strategic capabilities, distinguishing itself from other enterprises and interacting with people and organizations.
  • Supporting Capabilities enable core capabilities, are often shared across other capabilities, and are often common to similar enterprises.

Strategic Capabilities

Core Capabilities

More detailed capabilities were captured by the working group in the following working group documents:

Supporting Capabilities




Academic Records Administration

Maintain records including matriculations, enrollments, instructor assignments, assessment results, and learner certifications.


Human Resources Administration

Recruit and retain human resources including instructors, staff, and student employees.


Identity and Access Management

Maintain identity records to enable participants to access appropriate enterprise resources and participate in inter-enterprise identity federations.


Technology Management

Review and revise the array of technology solutions that support enterprise capabilities.


Data Analytics

Enable analytic reporting on all teaching and learning data, for example, for enrollment management, accreditation reporting, and compliance reporting.


Communication and Collaboration

Support physical and virtual avenues of communication and collaboration between instructors, learners, and other participants.


Facilities Management

Maintain information about space and related resources to support teaching and learning.


Financials Management

Perform budgeting and other planning to support teaching and learning initiatives.


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