Agenda for next call
- Roll Call (by timezone - East to West)
- Scribe Shout-out - It's easy to scribe: How To Scribe Itana Notes
- Agenda Bash
- Medical College at Cornell's Cloud Journey - Mark Bronnimann
- Itana Org Updates
- Working Group Updates
- EA Maturity Model
- IoT Whitepaper
- API Working Group
- Business Architecture Working
- Book club update - Dave Gray, The Connected Company (2012)
- Steering Committee Update
- Working Group Updates
Mark Bronnimann - Weill Conell Medicine - WCM Cloud Program
Have different needs than the campus
- closely affiliated with a teaching hospital,
- have needs re privacy and compliance.
- Close ties with other universities.
- Have programs in the middle east.
They are both Higher Ed and Healthcare - slow to adopt.
Silos of cloud implementations - mostly SaaS - like Office365. Started as a colocated implementation of ActiveDirectory with another U.
Now have ServiceNow, SAP, etc. Different parts of the college and parts of the ITS each doing individual negotiations and implementations.
Slow on-premise installs. Also costs of running a data center in NYC. Cost per square foot.
Expectations have changed. People expect much faster delivery. Rapid provisioning. Rapid turnaround.
Switched to a Cloud-First Strategy. Not just lift and shift but leveraging cloud technologies natively.
- Become a broker of cloud services: put in place governance around strategies, wanted more data-driven decision-making
- Dev. core capability to support cloud (CCoE): implemented core services in Azure but then realized that they hadn't really leveraged the PaaS of Azure. Didn't really do a cloud-first implementation leverage all the capabilities.
- Limited direct influence
- IT not seen as a strategic partner.
- No mandate
- Compliance (HIPAA and PCI)
- Want to make this easy for Researchers (especially) to leverage cloud without worries about compliance worries
Customer Experience Initiative
- "Customers contacting ITS will be only one step away from a solution."
- Cloud really enables easy solutions for end-users. (e.g. Amazon point-and-click to bring up a call center).
- Researchers have been using containers for some time. AWS/Azure do it better than ITS can do with Docker/Kuberneties
Cloud Program GSOT
- CX → Cloud First → Migrate our of 1300 Data Center, Cloud-First Solutions, CCoE, etc.
- Training and Outreach and Collaboration
Maturity model for ITS as a Broker of Cloud Services from Gartner "Adapting IT to Become a Broker of Cloud Services (2017)"
- Spoke with Amazon and Microsoft. Engaged with professional services to do a jump start. Used to develop CCoE and developing deployment patterns.
- Have people trained and certified as cloud engineers now
- Developed reference architectures
- Only new service catalog entry is the Self-Service AWS solution.
The transformation is being the service broker for cloud solutions away from being developers.
Cloud Steering Committee - IT department now, grow to other partners too
CCoE - standards and best practices, RA, etc...
Cloud Ops Services - operations, disaster recovery, etc
Want to have the cloud solution part to be transparent to customers (they want an app running on a server don't need to know that it was deployed in the cloud).
NIST Cloud Computing Ref. Arch. (NIST 500-292)
- Overlaid they roles of AWS vs. ITS.
- Overlap with Cloud Service Management, Security, and Privacy
- Wants them using their Reference Architectures.
- Larger role than just the Cloud Broker
- Want to be monitoring and auditing - make sure the accounts meet compliance/security needs
Care. Discover. Teach. (Mission of the college) is supported by
- Business Capabilities are supported by
- IT Capabilities are supported by
- IT Solutions (AWS) are supported by
- IT Components (AWS)
Target IT Org Changes - pulled the slide from Amazon
Spheres of Responsibilities
How they have made these changes:
Training - getting the certified architect/developer tracks and in-house
Collaboration - hands-on with project or service teams
Outreach - office house, geek sessions, federated good ideas.
Ethan Kromhout: Would you be willing to share some specifics of the policies and other protections you built in AWS for your hipaa accounts?
J.J. Du Chateau (Wisconsin): Great slide! Asif Chinwalla - CHOP: Thanks for the inivte Mark. Great presentation. Do you have thoughts on how researchers (your customers) have dealt with the cost model - from institutional subbsidized CapEx, to charge back OpEx? Asif Chinwalla - CHOP: focus of conversation always seems to fall on cost, and not on opportunity of value in public cloud Asif Chinwalla - CHOP: no problem, thanks
Itana Org Updates
Business Architecture Group is up and Running - you can see the schedule on Itana.org → Events
Next Book is announced. Contact J.J. to join in the Book Club.
|Jan 12||IoT Working Group Report Out|
|Jan 26||EDUCAUSE - One of Four Focus Areas. Why is this important? How would you engage? What is front of mind for you?|
See the 2017-2018 Itana Program for upcoming call topics. You can also suggest a topic. Have something you want to talk about? Share? Get feedback? Let the Itana Steering Committee know.