- Created by Sara Jeanes (internet2.edu), last modified by Mike Zawacki (internet2.edu) on Jul 29, 2024
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The eduroam-US Knowledge Base provides answers to common questions, guides for getting started with eduroam, and details on how to contact the team for help.
Getting Started
eduroam Admins use the eduroam Federation Manager (eFM) portal to manage their eduroam deployments. After signing up, use your InCommon or Google credentials to log in and begin setting up your IdPs (the way your users log in), SPs (the way your hotspots send traffic to other subscribers), and service locations (where eduroam can be found in the physical world).
- eduroam Federation Manager (eFM) Guides
- Quick Start Guide for eFM
- FAQ: enrolling and logging into eFM
- eduroam Admins User Guide for configuring and managing your eduroam Organization
- Support Organization Admins User Guide for managing constituent organizations (see Support Organizations).
- eduroam Testing Guides
- eduroam Log Viewer Basics
- How to read your eduroam report
What to do next
Our colleagues at GÉANT have documentation on configuring your RADIUS servers for eduroam. The Additional documentation section below may contain a guide more tailored to your specific environment.
eduroam is a global service, and you may see terms such as "national roaming operator", "national proxy server", or similar in various documentation. During organization-side configuration use tlrs1.eduroam.us and tlrs2.eduroam.us as your upstream RADIUS server addresses.
- IP address info for tlrs1.eduroam.us
- IP address info for tlrs2.eduroam.us
Additional documentation
Below you'll find general help guides, eduroam best practices, and technical documentation for configuring eduroam on specific varieties of wireless controllers and RADIUS servers.
General guides
| Document Title | Author(s) | Revised |
|---|---|---|
| eduroam-US Best Practices Guide | eduroam Advisory Committee (eAC) | see document header |
| Preserving end user privacy in eduroam | Internet2 | see document header |
| How to deploy eduroam on campus | GÉANT | see document header |
| CAT (Configuration Assistant Tool) Guide | GÉANT | see document header |
| Help desk best practices | GÉANT | see document header |
| Primer on EAP types | GÉANT | see document header |
| EAP Server Certificate considerations | GÉANT | see document header |
Dealing with packet fragmentation with EAP-TLS Some approaches if you're experiencing the following:
| Jisc Govroam | see document header |
eduroam Transitional Technologies Updates
| eduroam Advisory Committee (eAC) | see document header |
| Josh Howlett, Federated Solutions | 10/5/2023 |
Configuration Guides
Specific guides for wireless controllers, RADIUS servers, and other network devices
| Document Title | Author(s) | Revised |
|---|---|---|
| Aruba Clearpass 6.7 service template for eduroam | Aruba Networks | Linked to 7/18/19 |
| Aruba Clearpass 6.8 service template for eduroam | Aruba Networks | Linked to 7/18/19 |
| Aruba and NPS configuration for eduroam | Gerrard Shaw, Havering College of Further and Higher Education | 3/6/2019 |
Cisco ISE (and other IdPs with L7 load balancing support) load balancing best practice
| Josh Howlett | 10/5/2023 |
| Cisco ISE 3.1 configuration for eduroam | Cisco Networks | see document header |
| Cisco Networks | see document header | |
| Cisco ISE 2.1 configuration for eduroam | Cisco Networks | see document header |
| FortiNAC 9.2.0 and lower configurations for eduroam | Fortinet | Linked to 12/12/21 |
| FreeRADIUS configuration for eduroam | GÉANT | see document header |
| FreeRADIUS configuration on Windows10 | IPv6rs | see document header |
| Meraki APs configuration for eduroam | Cisco/Meraki | see document header |
| Jisc | Linked to 3/22/22 |
WatchGuard configuration for eduroam
| WatchGuard | Linked to 1/18/23 |
| UETN | Linked to 12/13/22 |
Resources
- Join the eduroam-admins list to stay updated on service updates and changes
- Current status of the eduroam service
- Frequently Asked Questions (FAQ) about eduroam configuration
- eduroam Best Practices Guide
- Consultations for community input and comment
- eduroam RADIUS infrastructure Release Notes
- eduroam Federation Manager portal Release Notes
- eduroam Federation Manager Voluntary Product Accessibility Template (VPAT ™)
Let us know
- Have questions or suggestions to improve this service? Contact us.