This site is dedicated to presenting information on the Higher Education Summit @ Knowledge23.  Due to the pandemic, we have not had a chance to meet in few years.  Our first, and only HE Summit, was held in 2019 at ServiceNow's Knowledge conference that year.  It was a huge success then and we are looking to build off that this year.  As such, please find additional information below for further details on how to take advantage of this.

This Year

As with the first year this year's Summit will be held during the pre-conference days scheduled just before the main Knowledge conference starts.  The main conference starts on Tuesday and our Summit will be Monday afternoon, the day before.  We do this as we do not want to conflict with the main conference scheduling yet we try to hold it as close to the main conference as possible. 

Further this year, we will keep the overall general agenda the same as in 2019 as it seemed to work very well.  However, we are updating the details so the content is still relevant.  Further agenda details will be posted later but an outline is below for your general knowledge.

Agenda Outline


Lunch, Check In, Opening Remarks

1:00 PMPresentation from Ohio State University
2:00 PM

Presentation from Princeton University

3:00 PM

Institutional Profiles

3:30 PMBreak / Snacks
4:00 PM

Round table discussions on:

4:30 PM

Service Advisory Board Updates, ServiceNow Updates, General Discussion
5:00 PM Summit Concludes.

Participating Institutions

  • Angelo State University
  • Carnegie Mellon University
  • Central Arizona College
  • Gallaudet University
  • Indiana University
  • New York University
  • Northeastern University
  • Princeton University
  • Texas A&M University
  • UC Berkeley
  • UC Davis
  • UCLA
  • UC San Diego
  • University Of Chicago
  • University of Maryland
  • University of Michigan
  • University of Notre Dame
  • University of Tennessee
  • University of Washington
  • Vanderbilt University
  • Western Governors University

Summit Detials

  • Date: Monday, May 15th, 2023
  • Time: Noon to 5PM Local Time
  • Where: ServiceNow Knowledge23 Conference Room
  • SignUp: Please sign up through the ServiceNow scheduling app for this pre-conference summit starting Tuesday April 18th, 2023.
  • Cost: Free
  • Food/Beverage: Lunch and snacks will be served.
  • Capacity: 50 Registrants 

Registration for the Summit

To register for the summit, please use the following link.  Previously we noted you would register for this event the same way in which you would sign up for sessions at Knowledge23.  However, due to some complexities, this cannot happen and we are registering individuals using the following two links.  Please let us know if you have any questions.  Thank you.


Registration Page: https://your.servicenow.com/f3a75f

Direct Link to Registration Form


Blog Post



For any questions, please email netplus@internet2.edu and we will be happy to assist you.  Thank you.

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